6/10 Okay
Chelsea
Travelled with family
3 Mar 2024
Late check in ruined our stay
We were disappointed that we were unable to check in til 5pm. When you pay for a trip for a waterpark and then aren’t able to have access to your room until so late that is very disappointing. We just stayed one night and ended up not having a chance to use the water park because of the late check in. The waterpark closes at 6 - and we had plans to attend a basketball game at 7, so we really had no time to get anything done that we were hoping. Our room was fine, a little outdated seeming. Remotes didn’t work for TV. Our bed was comfortable! But we booked a room with 4 people and a king with a couch bed but they didn’t provide the extra pillows that were needed and we didn’t realize since we hadn’t been able to get to our room til so late and then had to leave to the game until very late and so we just had to go without because everyone was too tired to hike up to the front and gather pillows. The late check in just really ruined the experience for us.
Chelsea
Stayed 1 night in Mar 2024