Upon arriving at the property, I was asked if a did a "last minute booking with a third party" to which I said yes, I booked an hour ago using Expedia. The staff behind the desk blamed me for last minute booking and then Expedia who "always gets it wrong" to inform me that the room type I requested wasn't available and that I could downgrade bedsize for the same price or cancel my reservation (I was already out of my way to stay here). I said this isn't right, it's on Embassy to ensure their inventory stays updated and if they can't do it on third party sites, they shouldn't. I asked if he'd waive the $15 parking fee in exchange to which he said management was strict and he can't.
I rarely ever write reviews but NEVER have I seen customer service, let alone in the hospitality industry, so rude, to the point where he's raising his voice, threatening to cancel my reservation if I want to dispute getting downgraded versus keeping the same bedsize in what's considered an update.
If you see this at a good price, I'd question it before booking. If you see it at a higher price than others, I'd consider others nearby. This was truly disappointing and the owner should monitor his staff more.