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Citadines Prai Penang

4.0 star property
Upscale hotel with fitness centre and 24-hour front desk

Choose dates to view prices

Photo gallery for Citadines Prai Penang

Outdoor pool
Exterior
Premier Studio, 1 King Bed
Daily continental breakfast (MYR 25 per person)
Reception
Reviews
8.8

Excellent

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • Parking includedParking includedParking included
  • GymGymGym

Explore the area

Map
G 01 MENARA SENTRAL, JALAN JURU SENTRAL, Bukit Mertajam, 14000
  • Popular LocationKPJ Penang Specialist Hospital5 min drive
  • Popular LocationSt. Anne's Church7 min drive
  • Popular LocationAEON Mall Bukit Mertajam8 min drive
  • AirportPenang (PEN-Penang Intl.)37 min drive

Room options

View all photos for Premier Suite, 2 Bedrooms

Premium bedding, in-room safe, desk, soundproofing

Premier Suite, 2 Bedrooms

Highlights

Separate dining area
Soundproofed
Air conditioning
Fridge
Dining table
LCD TV
2 bedrooms
Premium bedding
  • 82 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Executive Suite, 2 Bedrooms

Executive Suite, 2 Bedrooms

Executive Suite, 2 Bedrooms

Highlights

Separate dining area
Soundproofed
Air conditioning
Fridge
Dining table
LCD TV
2 bedrooms
Premium bedding
  • 75 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Premier Studio, 2 Single Beds

Premium bedding, in-room safe, desk, soundproofing

Premier Studio, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Hairdryer
Bidet
Private bathroom
  • 39 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Studio, 1 King Bed

Premier Studio, 1 King Bed

Premier Studio, 1 King Bed

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Hairdryer
Bidet
Private bathroom
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

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The price is AU$131
for 1 night
includes taxes & fees
30 May - 31 May
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About the area

Bukit Mertajam

Citadines Prai Penang puts you in the centre of Bukit Mertajam, 4.3 km (2.7 mi) from Bukit Kecil Hujung and 4.9 km (3 mi) from KPJ Penang Specialist Hospital. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a 24-hour front desk. Additionally, you'll find laundry facilities, a garden and luggage storage. Each morning continental breakfast is available. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Within a 20-minute drive of this 4-property class Bukit Mertajam hotel, attractions include Queensbay Mall and KOMTAR.

What's nearby

  • KPJ Penang Specialist Hospital - 5 min drive
  • St. Anne's Church - 7 min drive
  • AEON Mall Bukit Mertajam - 8 min drive
  • Sunway Carnival Mall - 9 min drive
  • KOMTAR - 20 min drive

Getting around

  • Penang Sentral - 16 min drive
  • Penang (PEN-Penang Intl.) - 37 min drive

Restaurants

  • Rutin - 5 min walk
  • Tairyo 大渔 - 4 min walk
  • 唐御旋龍小火鍋 Tang Yu Xuan Long Hot Pot - 3 min walk
  • Ittan Izakaya 一炭水產居酒屋 - 7 min walk
  • 家乡重庆火锅馆 Gia Xiang Steamboat - 6 min walk

About this property

Citadines Prai Penang

Upscale hotel with fitness centre and 24-hour front desk
Citadines Prai Penang offers its guests an outdoor pool and a fitness centre. WiFi is free in public spaces. The business-friendly Citadines Prai Penang also features a garden, laundry facilities, and a front desk safe. Self parking is free.

This 4-star Bukit Mertajam hotel is smoke free.

  • 168 guestrooms or units
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Garden
  • Lift
  • No smoking on site
  • Water dispenser
Citadines Prai Penang offers 168 air-conditioned accommodations with a safe and complimentary slippers. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include bidets, complimentary toiletries, hairdryers and toothbrushes and toothpaste.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided on weekdays only.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured, covered self parking on site

Food and drink

  • Daily continental breakfast available for a fee: MYR 25 for adults and MYR 12.50 for children

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Housekeeping on request

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoke-free property
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • LCD TV with satellite channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 7 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 7 and over; guests must have received complete vaccination at least 30 days prior to check-in

Access methods

Staffed front desk

Pets

  • Pets: MYR 500 per accommodation, per night
  • Maximum 2 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 120 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MYR 25 for adults and from MYR 12.50 for children
  • Pet fee: MYR 500 per accommodation, per night
  • Rollaway bed fee: MYR 120 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, American Express, JCB International and cash. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 7 and over, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 7 and over; guests must have received complete vaccination at least 30 days prior to check-in.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

SKY Residence Prai
Citadines Prai Penang Hotel
Citadines Prai Penang Bukit Mertajam
Citadines Prai Penang Hotel Bukit Mertajam
SKY Residence Prai Managed by The Ascott Limited

Frequently asked questions

What is the cancellation policy at Citadines Prai Penang?

Citadines Prai Penang offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Citadines Prai Penang?

As of 16 May 2024, prices found for a 1-night stay for 2 adults at Citadines Prai Penang on 22 May 2024 start from AU$95.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Citadines Prai Penang?

Yep, Citadines Prai Penang has a free self car park.

Does Citadines Prai Penang have a pool?

Citadines Prai Penang has an outdoor pool.

Does Citadines Prai Penang serve breakfast?

Sure does, continental brekkie is available daily.

Is there a free airport shuttle available at Citadines Prai Penang?

No, Citadines Prai Penang does not offer an airport shuttle service.

What time are check-in & check-out at Citadines Prai Penang?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Citadines Prai Penang?

Furry friends are welcome at Citadines Prai Penang, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 10 kg per pet.

Citadines Prai Penang Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 29 out of 51 reviews" "
Rating 8 - Good. 17 out of 51 reviews" "
Rating 6 - Okay. 2 out of 51 reviews" "
Rating 4 - Poor. 2 out of 51 reviews" "
Rating 2 - Terrible. 1 out of 51 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

NURUL NADIA BINTI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Fairly clean. Daily room service. Excellent staff. Spacious parking space. Cons: breakfast items not worth it. Can hear the nightclub sound from 12th floor.
Stayed 3 nights in Feb 2024

10/10 Excellent

DENNIS

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

gurmeet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and fantastic room.
Stayed 2 nights in Nov 2023

4/10 Poor

Jimmy

Business traveller, Travelled with partner
Liked: Staff & service
The mattress was too soft, the pillow as well. The room has a weird smell, not to my liking but overall condition is still ok. Price wise, considering the location and room condition, slightly over though.
Stayed 2 nights in Sep 2023

10/10 Excellent

Joycelyn Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay
Stayed 2 nights in Jul 2023

10/10 Excellent

YONGTZE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious room, friendly staffs.
Stayed 9 nights in Jul 2023

6/10 Okay

Fong

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice rooms. Zero service
I found he room new, large and clean with its own kitchen and living area. Hot water and air conditioning worked well although it was a bit of a pain walking out regularly to get water from the dispenser. What I cannot understand was the piss poor attitude of the staff. ZERO greetings from reception to security to service staff throughout my stay. Unbelievable! I know it is a Citadines and I am not overly fussed by these things, but this really stood out. I might stay again given the quality of rooms but would prefer another hotel if available.
Stayed 1 night in Mar 2023

10/10 Excellent

Shariza

Liked: Cleanliness, staff & service, property conditions & facilities
All good during my stay. Very convenient, strategic location.
Stayed 3 nights in May 2023

10/10 Excellent

Sargunan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Qin

Stayed 3 nights in Mar 2023