2/10 Terrible
Janet
2 Mar 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible experience
The room small window was adjacent brick pillar overlooking the rubbish bins and skips , I have dyslexia and found it impossible to try get to the room my partner had to come and get me as I got lost there were so many corridors to get through and door it was quite some distance from the lift and then we had to climb stairs to eventually get to where we were staying it was horrendous and scary , we asked to change rooms so the put us a floor up higher closer to a lift but again no window to look through!! It was a bathroom window??? I’ve never experienced anything like this I felt really enclosed and claustrophobic I’m 66 yrs old pensioner and did not think we would be treated in this way they didn’t help us with our luggage , I have a hidden disability and found the whole experience upsetting, however I would like to end on a positive note the young lady in the bar was a lovely hard worker who was so polite I’m just really upset as to the way we were treated my husband had my case and his and stumbled and hurt himself when we were having to move out our luggage to the other room
Janet
Stayed 1 night in Mar 2024