This is the second time I have stayed at Rydges Tradewinds in Cairns. I stayed for a weekend in mid 2015. That stay was fairly average. Main concerns were the room was a bit dated. Other problem was very inconsistent internet. I was there for business and needed access to internet and it was exceptionally poor. I expressed my concerns to staff but got no constructive response.
I stayed again last weekend, because my first choice hotel was booked out. The location of Tradewinds is good so I hoped changes had occurred since my last visit. Sadly, no.
The first room I was given was tired and dated. Of real concern was a larger patch of black discolouring which looked like mould on the ceiling near the aircon. I requested another room and was given one. This room was much better.
Again, the internet was very inconsistent and unreliable, cutting in an out repeatedly. When I raise this concern with staff I was told it was because the hotel was full and there was too much demand. If this was indeed the reason then it does not reflect well on the hotel that they can't consistently provide a stated service.
I believe the problem was an inadequate IT infrastructure. I was using internet at 4:00 a.m. and 4:30 a.m. on consecutive mornings. There was no difference with internet at those times when users would have been minimal. This issue was seriously frustrating and inhibited work productivity.
Last morning, no hot water at all in the bathroom. Very poor given cost charged.