8/10 Good
Andrew
Travelled with family
26 Jan 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two big pools around the main building. there's a third building across the street where I was given a room. There's a pool in this third building but it's smaller and virtually no one uses it.
The rooms are all very big. We had a two bedroom that was huge. The bathrooms are huge with big showers and one had a tub as well. We used one as an extra room for our infant to sleep in a pack and play. On that note, we requested a pack and play in advance for our late arrival and it was not provided. When I complained, they gave one only the next day and offered to refund my entire parking charge $20/ day.
They also offered an RCI two hour talk with promise of benefits just for attending. When I cancelled before the session, they did not respect the cancellation and kept notifying me about my booking (multiple calls and door reminders). Not professional at all.
The pools were very nice. One had a slide open from noon to 6pm. There were hot tubs beside both big pools. There were several activities a day which we did not participate in. The kids activity center was underwhelming. Not very busy and seemingly limited supplies for kids independent use and play. It was never busy or occupied as a result.
Andrew
Stayed 9 nights in Jan 2024