2/10 Terrible
Kyle, Reno
Travelled with partner
15 Feb 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking in the lobby, the attendant at the front desk is asking for security to not leave her side due to a threatening customer who called to complain about the room above. The customer arrived at the desk after I checked in. As I gathered my stuff I listened to the conversation. The complainant was from room 161 and stated that the people above him(room 261) were still fighting and had been for hours. It was apparent he and several others had complained and the issue still persisted. He was threatened by the people in the room and felt unsafe so he turned in his room key. I grab my wife and we wait at the broken car gate before finally taking the long route and walking to our room. Within minutes of arriving, we realized we there was a loud event or party going on next door. Mind you it’s after midnight. There was a booming voice above all others screaming physical threats at everyone through the wall . We heard several people flee and 1 female and 1 male voice could be heard in a heated exchange. Cleary a domestic situation by the screaming words and crying reply. We called the front desk after using the Expedia app, to which we were chastised by the front desk stating “are you sure, I called and that room said they sleep” by 3 am we contacted Expedia again to which I believe they called they police, whom were there until 11am. Also, no exhaust fan in the bathrooms, so it constantly smells. Unfortunately we had to stay because my wife is sick
Kyle
Stayed 1 night in Feb 2024