4/10 Poor
Sam, Chicago, Illinois
8 June 2018
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Façade of a Business Hotel
There's nothing charming or beautiful about this hotel, or the area it is in, so the only reason most people come is business (we were there as part of a vacation, but we were exceptions). Given that, you'd expect a front desk staff that spoke English, but most of them didn't speak a single word of English (there was one exception, who was also the only really friendly person we met behind the desk). You'd also expect accommodating policies - but when I accidentally booked a room for the wrong date and didn't show up for that day, I was charged the full amount ($194!); the hotel refused to re-imburse me any of that, even when I asked, and stayed on two subsequent occasions. You'd also expect that the amenities would function well - but the health center opened late and the swimming pool (one of the main reasons we booked) was closed when we arrived, and didn't re-open for two days after the date that the hotel announced it would re-open. The hotel is also almost 45 minutes from the high-speed train station and a half hour from the airport. I don't see any reason to stay here. It's a façade of a business hotel rather than a real business hotel. For business or pleasure, I'd pick somewhere else.
Sam
Stayed 1 night in Jun 2018