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The City Royal Resort Hotel

3.0 star property
Comfortable hotel with free breakfast and conference centre

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Photo gallery for The City Royal Resort Hotel

Front of property
Outdoor pool
Executive Room
2 restaurants, breakfast, lunch served; local and international cuisine
Reception
Reviews
7.0

Good

Popular amenities

  • PoolPoolPool
  • Breakfast includedBreakfast includedBreakfast included
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
Plot 8- 10 Kataza Close 1, Bugolobi, P.O. Box 70214, Kampala, 37597
  • Popular LocationEmbassy of the United States7 min drive
  • Popular LocationMakerere University7 min drive
  • Popular LocationThe Acacia Mall7 min drive
  • AirportEntebbe (EBB-Entebbe Intl.)42 min drive

Room options

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Flat-screen TV
Ceiling fan
Pillow-top bed
Day bed
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Suite

Standard Suite

Standard Suite

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Flat-screen TV
Blackout curtains
Down duvet
Ceiling fan
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Flat-screen TV
Ceiling fan
Pillow-top bed
Day bed
  • Sleeps 1
  • 1 Double Bed

Similar properties

Building design
Dolphin Suites
Pool
Breakfast included
Spa
Parking included
3.9 out of 5, Good, (47)
The price is AU$133
for 1 night
includes taxes & fees
18 May - 19 May
Dolphin Suites

About the area

Kampala

At The City Royal Resort Hotel you'll be 4.2 km (2.6 mi) from The Parliament of the Republic of Uganda and 4.5 km (2.8 mi) from Kibuli Mosque. Highlights at this hotel include 2 restaurants, an outdoor swimming pool, and free continental breakfast. .The restaurant, Pool, serves local and international cuisine and is open for breakfast, lunch, and dinner. Garden Bar is the hotel's own bar, serving drinks along with lunch and dinner. Business travelers can take advantage of meeting rooms and a conference center. Additionally, you'll find free WiFi in public areas, a kids' swimming pool, and coffee/tea in a common area. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 3-star Kampala hotel include Uganda Golf Course and Owino Market/Kampala.

What's nearby

  • Uganda Golf Course - 5 min drive
  • Embassy of the United States - 7 min drive
  • Makerere University - 7 min drive
  • Kibuli Mosque - 7 min drive
  • The Acacia Mall - 7 min drive

Getting around

  • Entebbe Intl. Airport (EBB) - 43 min drive

Restaurants

  • Royal Oak - 4 min walk
  • Thrones - 12 min walk
  • Shisa Nyama Village - 7 min walk
  • Shaka Zulu Foods- Kiswa Bugolobi - 8 min walk
  • Bamboo Nest Bar and Restaurant - 11 min walk

About this property

The City Royal Resort Hotel

Comfortable hotel with free breakfast and conference centre
The City Royal Resort Hotel offers its guests an outdoor pool and a children's pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served. WiFi and wired Internet are free in public spaces.

The business-friendly The City Royal Resort Hotel also features a terrace, a garden, and coffee/tea in a common area. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 3-star Kampala hotel is smoke free.

  • Continental breakfast (free)
  • Conference centre
  • Coffee in lobby
  • Conference rooms
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
The City Royal Resort Hotel offers 40 air-conditioned accommodations with fireplaces and minibars. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 54-cm flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, designer toiletries, and complimentary toiletries.

This Kampala hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Garden Bar
  • Pool
  • Wagagai

Things to do

  • Children's pool
  • Outdoor pool
  • Personal motorised watercraft
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Building
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian-cotton sheets
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer on request
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Fireplace
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at noon

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: UGX 150000 per person (one-way)
  • Airport shuttle fee per child: UGX 100000 (one-way), (from 1 to 16 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Children may not be eligible for complimentary breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

City Royal Kampala
City Royal Resort Hotel
City Royal Resort Hotel Kampala
The City Royal Hotel Kampala
The City Royal Resort Hotel Hotel
The City Royal Resort Hotel Kampala
The City Royal Resort Hotel Hotel Kampala

Frequently asked questions

What is the cancellation policy at The City Royal Resort Hotel?

The City Royal Resort Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The City Royal Resort Hotel?

Yep, The City Royal Resort Hotel has a free self car park. Onsite parking is limited.

Does The City Royal Resort Hotel have a pool?

The City Royal Resort Hotel has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What makes The City Royal Resort Hotel a romantic place to stay?

A lounge bar, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at The City Royal Resort Hotel.

Are there hot tubs in the rooms at The City Royal Resort Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does The City Royal Resort Hotel serve breakfast?

You bet, complimentary continental breakfast is offered at The City Royal Resort Hotel.

Is there a free airport shuttle available at The City Royal Resort Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Are pets allowed at The City Royal Resort Hotel?

No, pets are not allowed.

The City Royal Resort Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 41 reviews" "
Rating 8 - Good. 14 out of 41 reviews" "
Rating 6 - Okay. 14 out of 41 reviews" "
Rating 4 - Poor. 4 out of 41 reviews" "
Rating 2 - Terrible. 2 out of 41 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Gerrit

Business traveller
Disliked: Property conditions & facilities
Average hotel in need of renewal
The hotel is average in general, but it seriously needs some maintenance and updating to a more current look. Rooms are large and has all the usual. Strange though that there are no insect screens on the windows and there is hardly any place to work in the room. The service is good and friendly. The food in the restaurant is barely edible and I would definately give this a miss.
Stayed 6 nights in Dec 2019

8/10 Good

Morris, Utah, USA

Liked: Cleanliness, staff & service, room comfort
Not as good as it use to be but Im not readytostop
The Wifi sucks, the connection drops you constantly and the speed is very very slow, to the point that i stopped using it and went to my cell phone. It use to be faster, I been staying here off and on for three years. The wifi use to be good. I complained to the front desk about the wife but they did nothing. The large safe is good. The taxes here at this hotel are some of the most expensive in Kampala. more that some five star hotels. This hotel does have a breakfast, I have no idea why that isn't stated on hotels.com The swimming pool is private, unless they are having a wedding. But it does need to be kept cleaner, it shows signs of high levels of bacteria. Hotel bus boys are the best. Room service was good except slow. Menu is limited.

10/10 Excellent

Morris, Utah, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money.
Stayed on the fourth floor, no elevator. Breakfast was buffet, limited choices. Staff was very helpful. Door lock had to be repaired and safe lock had to be opened up and sink would not drain, but they fixed all these things soon after I complained. The safe is large enough for my laptop and the swimming pool was quiet, a few children from the hood was in it and the water a little murky but overall I think this hotel is underrated. I will return..

10/10 Excellent

Michael, Uganda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place on the outskirts of Kampala.
A great location on the edge of the big city of Kamapala. There was lots of shopping at the mall across from the hotel, and the room was comfortable, quiet, and clean.

2/10 Terrible

Gurmukh

Disliked: Cleanliness, staff & service, property conditions & facilities
Never going there again!
I regret staying at this hotel. The reservation manager and the hotel manager made me sit at the reception for two hours just because they had not received a confirmation email from hotels.com about my booking. I had paid in full by my credit card online and despite of me showing them the payment confirmation I had with me, they didn't believe me. I kept requesting them to at least check me in and if in case they don't receive a confirmation, I can always get in touch with hotels.com and address the issue. But they didn't check me in until they got a confirmation from hotels.com. The staff is rude and lack empathy.

8/10 Good

Morris, Utah, USA

Liked: Cleanliness, staff & service, room comfort
Not perfect but I intend on staying here again
Was there two nights. Large room. Clean. Had shampoo, soap, no water in the fridge, no microwave, had a safe large enough for most laptops. Bed was kind size but hard, large bath tube, I had the executive suite. There is a swimming pool that is a little small and a little cloudy with bacteria but I did not get sick from it. The breakfast is ok, nothing great but it will get your through the day. No hidden expenses, no credit card required to be kept on file but they did copy my passport. Service was excellent.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shame about the WIFI
Nice comfortable hotel hidden up a dirt track 15 minutes by Boda from the centre. Great pool. Good food. Some staff really helpful and kind. Others sleepy and uncaring. WIFI just did not work. If it did, I would probably go back.

8/10 Good

De Wet Swart, Johannesburg South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Will go their anytime again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should be ranked as a 2 star hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great Value for Money. Very kind staff
I stayed at City Royal Resort Hotel for two nights in March. It is closer to a budget hotel than a luxury chain. But if your expectations are right, you should be very pleasantly surprised. The hotel is outside of the central district, but it is right across the street from a brand new, and upscale shopping mall that also has a Nakumatt, which can be useful if you need small things. The mall also has a bar and several restaurant - of which the Indian restaurant was particularly good, even if it was set in a food court-like situation. The rooms were a bit ill constructed, as has been my typical experience in Africa. Water pressure is light and there was no shower curtain in my room. But given the rates they charge, I was generally pleased. The room was mosquito free. To top it off, I stayed with City Royal over my birthday (and very far from home and family), and the staff very unexpectedly brought me a cake and sang me happy birthday! There was no way to eat it all on my room so I brought it down to reception and it was gratefully received.