6/10 Okay
Danielle
3 Mar 2024
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
NOT A 4 STAR - would’ve written more, out of so sp
- they allowed me to check in early, however I still had to wait a bit. I noticed others waiting were offered a beverage, I was not.
- no one offered to grab my luggage even though they had bell hops that were there & available.
- the room was nice (it has a balcony, but my view wasn’t the best as it looked out on a construction)
- there was a lot of amenities but very weirdly every day the bottled items (shampoo, conditioner, lotion, body soap at most hotels) were just 4 hair/body wash combo. They never replaced the other things like the vanity kit (qtip & cotton pad). No bath robes in rooms.
- cleaning staff was HORRIBLE (through the entire hotel. In room - all they did is pull the covers back (they don’t replace the decor pillows) one night i left a (clean) tissue in bed & the next night it was there…most maids would see that & dispose or move. The bed was never made like I saw it day 1. spa - one of the rooms smelt like sulphur & I found the grossest longest hair in my spa bathrobe. The pools- lounger cushions are gross with stains & bird poop. It was hard to find 1 clean. They had a cave at the pool & it was like an uncleaned fish tank in there.
Breakfast was good (but they didn’t label anything with allergies so you have to guess). The sushi restaurant is horrible and a waste of money. Also, they serve you bottled water but NEVER refill it. Some serving staff was good (still never refilled my glass) and was tipped accordingly. But I’d never EVER stay there again.
Danielle
Stayed 4 nights in Feb 2024