Despite booking our room three weeks in advance, upon arrival at 6pm, our room wasn't ready. After a 15-minute wait, we were given a filthy room with dirt smears on the walls and what appeared to be blood stains. The blinds and curtains were broken, and to top it off, there was no couch despite booking a room for five people. When we addressed this at the front desk, the staff denied any knowledge of our booking details, despite the paperwork I signed clearly indicating otherwise. Blaming Expedia, they reluctantly promised to find a solution. After another 20-minute wait, we were directed to a room in a different building, accessed via hazardous, snow-covered stairs. This room had two beds and a couch, but our disappointment continued as we discovered evidence of bed bugs and pubic hair in the bed. Disgusted, we promptly left, only to find out later that we were not refunded for our nightmarish experience. Avoid this establishment at all costs.