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Phoenix Chalets

4.5 star property
Winter wonderland with a ski shuttle

Choose dates to view prices

Photo gallery for Phoenix Chalets

Helicopter/plane tours
Soundproofing, iron/ironing board, cots/infant beds, free WiFi
Soundproofing, iron/ironing board, cots/infant beds, free WiFi
Soundproofing, iron/ironing board, cots/infant beds, free WiFi
Soundproofing, iron/ironing board, cots/infant beds, free WiFi
Reviews
9.2

Wonderful

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Breakfast availableBreakfast availableBreakfast available
  • KitchenKitchenKitchen
  • Free WiFiFree WiFiFree WiFi
  • WasherWasherWasher
  • DryerDryerDryer

Check out the area

Map
4690-2 Hokujo, Hakuba, Nagano, 399-9301
  • Popular LocationHakuba Happo-One Ski Area10 min walk
  • Popular LocationHappo-one Adam Gondola10 min walk
  • Popular LocationHappo One Sakka Ski Lift13 min walk
  • AirportMatsumoto (MMJ-Shinshu - Matsumoto)90 min drive

Room options

View all photos for Luxury Chalet, 2 Bedrooms (Phoenix)

Terrace/patio

Luxury Chalet, 2 Bedrooms (Phoenix)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Luxury Chalet, 3 Bedrooms (Phoenix)

Separate bathtub and shower, deep-soaking bathtub, free toiletries

Luxury Chalet, 3 Bedrooms (Phoenix)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 Double Bed and 4 Single Beds

View all photos for Luxury Room (Phoenix One)

Soundproofing, iron/ironing board, cots/infant beds, free WiFi

Luxury Room (Phoenix One)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 4 bedrooms
  • 3 bathrooms
  • Sleeps 8
  • 2 King Beds and 4 Single Beds

Similar properties

Restaurant
Courtyard by Marriott Hakuba
Pet-friendly
Parking included
Free WiFi
Restaurant
4.5 out of 5, Wonderful, (165)
The price is AU$358
for 1 night
includes taxes & fees
4 June - 5 June
Courtyard by Marriott Hakuba

About the area

Hakuba

A luxury stay in Hakuba awaits you at Phoenix Chalets. Within steps you'll find Hakuba Valley Ski Area and Hakuba Happo-One Ski Area within a 10-minute stroll. Highlights at this ski holiday home include a restaurant, and in-room kitchens and washers/dryers. .All 10 soundproofed homes feature Smart televisions with digital channels, and you can enjoy free WiFi, balconies and separate baths and showers. In-room dining is easy with kitchens that come equipped with fridges, microwaves and stovetops. Nice touches include soaking tubs, slippers and free toiletries. Flat-screen TVs, espresso makers and rice cookers are also available. .For a drink, you can stop by the holiday home's own lounge bar. Additionally, you'll find free Wi-Fi in public areas, laundry facilities and ski storage. Each morning full breakfast is available. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of a free ski shuttle. .Attractions within a 10-minute drive of this 4.5-property class Hakuba holiday home include Hakuba Goryu Ski Resort and Tsugaike Ski Resort.
View more Holiday homes in HakubaOpens in a new window

What's nearby

  • Hakuba Valley Ski Area - 1 min walk
  • Hakuba Happo-One Ski Area - 10 min walk
  • Happo-one Adam Gondola - 10 min walk
  • Happo One Sakka Ski Lift - 13 min walk
  • Hakuba Iwatake Ski Resort - 4 min drive

Getting around

  • Hakuba Station - 6 min drive

Restaurants

  • カフェアンドバー ライオン - 11 min walk
  • 日本料理雪 - 7 min walk
  • アンクル スティーブンス - 14 min walk
  • ももちゃんクレープ 八方本店 - 10 min walk
  • 万国屋 - 13 min walk

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

Phoenix Chalets

Winter wonderland with a ski shuttle
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A ski shuttle and A train station pick-up shuttle are free. A terrace, multilingual staff, and ski storage are also featured at the luxury Phoenix Chalets. Limited free parking is available on a first-come, first-served basis.
  • 10 guestrooms or units
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • No smoking on site
  • Bar or lounge
  • Dining venue
Phoenix Chalets offers 10 air-conditioned accommodations with washers/dryers and espresso makers. Rooms open to balconies. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower with a deep soaking bath, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Smart televisions come with digital channels and Netflix. Additionally, rooms include complimentary bottles of water and coffee/tea makers.

Languages

English, Japanese

Property amenities

Ski

  • Close to a ski area, ski runs and ski lifts
  • Ski equipment hire shops, snowboarding and skiing lessons nearby
  • Free ski shuttle
  • Ski storage
  • Ski shuttle nearby

Internet

  • Available in the house: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self-parking on site
  • Limited on-site parking
  • Free train station pick-up shuttle from 7:00 AM to 10:00 PM
  • Train station shuttle on request, at scheduled times
  • Free ski shuttle
  • Car not required

Family friendly

  • Children stay free (see details)
  • Cot: JPY 3,500 per night

Kitchen

  • Fridge (full size)
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Espresso maker
  • Toaster oven
  • Rice cooker
  • Paper towels

Dining

  • Daily full breakfast available for a fee: JPY 3,500 for adults and JPY 1,750 for children
  • A bar/lounge
  • A restaurant

Bedrooms

  • Bed sheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Living spaces

  • Living room
  • Heated floors

Entertainment

  • 0-inch smart TV with digital service
  • Netflix

Outdoor areas

  • Balcony
  • Terrace

Laundry

  • Washer/dryer
  • Laundry facilities
  • Laundry detergent

Comfort

  • Air conditioning
  • Ceiling fan
  • Heating

Pets

  • Service animals exempt from fees
  • Pet friendly
  • JPY 25000 per pet per stay
  • 1 total (up to 33 lb per pet)
  • Welcoming dogs only
  • Food and water bowls are available

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Multilingual staff
  • Local maps
  • Window screens
  • Guidebooks/recommendations
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Safe at front desk

Things to do

  • Ski storage on site
  • Fishing nearby
  • Hiking/biking trails nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 10 rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 6:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: JPY 25000 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for JPY 3500.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 10 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately JPY 3500 for adults and from JPY 1750 for children
  • Pet fee: JPY 25000 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: JPY 3500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

We should mention

  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Phoenix Chalets House Hakuba
Phoenix Chalets House
Phoenix Chalets Hakuba
Phoenix Chalets Hakuba
Phoenix Chalets Private vacation home
Phoenix Chalets Private vacation home Hakuba

Frequently asked questions

Is parking available at Phoenix Chalets?

Yep, Phoenix Chalets has a free self car park. Onsite parking is limited.

How much does it cost to stay at Phoenix Chalets?

As of 21 May 2024, prices found for a 1-night stay for 2 adults at Phoenix Chalets on 22 May 2024 start from AU$549.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes Phoenix Chalets a romantic place to stay?

A lounge bar, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Phoenix Chalets.

Is Phoenix Chalets family-friendly?

You bet! With amenities such as laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise that Phoenix Chalets is a hit with families.

Are there hot tubs in the rooms at Phoenix Chalets?

No, but there are deep-soaking baths in the guestrooms.

Does Phoenix Chalets serve breakfast?

Yeah, full brekkie is offered daily.

Is there a free airport shuttle available at Phoenix Chalets?

No, Phoenix Chalets does not offer an airport shuttle service.

Is there a bar or restaurant at Phoenix Chalets?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Phoenix Chalets?

Check-in begins at 4 PM. Check-out time is 10 AM.

Are pets allowed at Phoenix Chalets?

Dogs are welcome at Phoenix Chalets, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 15 kg per pet.

Phoenix Chalets Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 3 out of 5 reviews" "
Rating 8 - Good. 2 out of 5 reviews" "
Rating 6 - Okay. 0 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 0 out of 5 reviews" "

9.2/10

Cleanliness

7.0/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

Reviews

8/10 Good

Yuichiro

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Jul 2020

10/10 Excellent

TAKA, Tokyo

Travelled with family
Liked: Cleanliness, amenities
施設も新しく非常に快適でした。
Stayed 2 nights in Jul 2020

8/10 Good

K.Takahashi, Kobe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
バーベキューの夕食付きで、炭も全て用意されており、食べきれないくらいの食材で満足しました。ベッドルームにエアコンがなく少し暑かったですが、夜中は涼しく快適です。
Stayed 3 nights in Aug 2019

10/10 Excellent

hideki

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019