The check in process was fine, the second night that we were there that is when issues occured. there was a guy who was arrested in the lobby and was causing a bunch of issues, we could hear him and the front desk lady yelling from our room. we also expressed we did not have any hot water and nothing was done about it so we had to take cold showers in the middle of winter. we could also smell smoke from other rooms that lead into our room from the vents when we requested a smoke free room. I will not be booking here again. I have stayed at many best westerns and have never experienced this before.