2/10 Terrible
Scot
Travelled with group
23 Jan 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arranged a 2-night stay at Hotel Belmonte through Expedia: on the webpage, no mention of a NIGHTCLUB the hotel is situated above is provided. This listing is misleading in that such essential information has been omitted: if I had been made aware that the hotel is situated above a club, I would not have booked it.
After checking in, I took photographs of the room to show the disgusting, broken and run-down condition of it- they’re all attached here.
On the nighttime, it was apparent how disturbing the nightclub was due to the loud, thumping music. Even after it closed at 3am, patrons were still loitering and shouting outside; it was apparent they were not being moved on out of respect for hotel guests.
This resulted in two nights of little to no sleep. Security staff outside the hotel implored us to get a refund, as they were fully aware of Hotel Belmonte’s deceptive way of advertising. When I complained to the hotel manager, he simply said,
“There’s nothing I can do” and gestured for me to leave.
When I contacted Expedia for a refund, their process involved- wait for it- ASKING PERMISSION from the manager for me to get my money back. He said no. As far as Expedia was concerned, that was the matter closed.
Still considering Hotel Belmonte? No, I didn’t think so.