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Pullman Rotorua

5.0 star property
Luxury eco-certified hotel, walk to Polynesian Spa

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Pullman Rotorua

Photo gallery for Pullman Rotorua

Exterior
Superior Room, 1 King Bed, Lake View
Exterior
Exterior
Lobby

Overview of Pullman Rotorua

Reviews
8.4

Very good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • LaundryLaundryLaundry
  • HousekeepingHousekeepingHousekeeping
  • Parking availableParking availableParking available

Explore the area

Map
1135 Arawa St, Rotorua, 3010
  • Popular LocationPolynesian Spa9 min walk
  • Popular LocationRotorua Central Mall11 min walk
  • Popular LocationSkyline Rotorua6 min drive
  • AirportRotorua (ROT-Rotorua Regional)17 min drive

Room options

View all photos for Deluxe Room, 1 King Bed, Lake View (Deluxe)

Lake view

Deluxe Room, 1 King Bed, Lake View (Deluxe)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Dining table
Smart TV
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, City View

Superior Room, 2 Queen Beds, City View

Superior Room, 2 Queen Beds, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Dining table
Smart TV
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Lake View

Superior Room, 1 King Bed, Lake View

Superior Room, 1 King Bed, Lake View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
  • 26 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

City view

Deluxe Room, 1 King Bed, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

Lake view

Deluxe Room, 1 King Bed, Lake View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
  • 33 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Deluxe)

Deluxe Room, 1 King Bed, City View (Deluxe)

Deluxe Room, 1 King Bed, City View (Deluxe)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Dining table
Smart TV
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Superior Room, 1 King Bed, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, City View

Superior Suite, 1 King Bed, City View

Superior Suite, 1 King Bed, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
  • 55 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Novotel Rotorua Lakeside
Pool
Hot tub
Kids pool
Free WiFi
4.0 out of 5, Very good, (1005)
The price is AU$181
for 1 night
includes taxes & fees
13 May - 14 May
Novotel Rotorua Lakeside

About the area

Rotorua

A luxury stay in Rotorua awaits you at Pullman Rotorua. Within just a 10-minute stroll, you'll find Government Gardens and Polynesian Spa. Highlights at this eco-friendly hotel include a restaurant and in-room free WiFi. .For a drink, you can stop by the hotel's own lounge bar. Added amenities include free WiFi in public areas, a gym and coffee/tea in a common area. Each morning full breakfast is served between 7:00 AM and 10:30 AM. There's also the convenience of valet parking. .Places within a 15-minute walk of this 5-property class Rotorua hotel include Rotorua Central Mall and Rotorua Hospital.

What's nearby

  • Polynesian Spa - 9 min walk
  • Rotorua Central Mall - 11 min walk
  • Rotorua Hospital - 12 min walk
  • Skyline Rotorua - 6 min drive
  • Mitai Maori Village - 6 min drive

Getting around

  • Rotorua (ROT-Rotorua Regional) - 17 min drive

Restaurants

  • Pig & Whistle Historic Pub - 5 min walk
  • Poco Tapas and Wine - 3 min walk
  • Cbk Craft Bar & Kitchen - 3 min walk
  • Saigon '60S Vietnamese Cuisine - 3 min walk
  • Lady Jane's Ice Cream Parlour - 3 min walk

About this property

Pullman Rotorua

Luxury eco-certified hotel, walk to Polynesian Spa
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A fitness centre, multilingual staff, and coffee/tea in common area are also featured at the luxury Pullman Rotorua. For a fee, parking is available.

This 5-star Rotorua hotel is smoke free.

  • 1 building
  • 130 guestrooms or units
  • 9 levels
  • Built in 2019
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Pullman Rotorua offers 130 air-conditioned accommodations with MP3 docking stations and minibars. This individually decorated and furnished accommodation includes dining tables. Beds feature down duvets and premium bedding. 49-inch Smart televisions come with premium digital channels and pay-per-view films. Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

This Rotorua hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English, Filipino, French, Hindi, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, uncovered valet parking on site (NZD 49 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: NZD 46 for adults and NZD 23 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Barrel & Co Bar and Grill

Things to do

  • Gym

Family friendly

  • Dining table
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Building
  • Built in 2019
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • MP3 dock
  • Pay films
  • Smart TV with premium digital channels
  • Streaming services

Food and drink

  • Dining table
  • Electric kettle
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 130 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately NZD 46 for adults and from NZD 23 for children
  • Valet parking fee: NZD 49 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 130 per night
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Pullman Rotorua Hotel
Pullman Rotorua Rotorua
Pullman Rotorua Hotel Rotorua
Pullman Rotorua (Opening January 2020)

Frequently asked questions

What is the cancellation policy at Pullman Rotorua?

Pullman Rotorua offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pullman Rotorua?

As of 29 Apr 2024, prices found for a 1-night stay for 2 adults at Pullman Rotorua on 5 May 2024 start from AU$220.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pullman Rotorua?

Yep, Pullman Rotorua has secured uncovered valet parking with in/out privileges for NZD 49 per day.

What makes Pullman Rotorua a romantic place to stay?

Al fresco dining and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Pullman Rotorua.

Does Pullman Rotorua serve breakfast?

Yeah, full brekkie is offered daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Pullman Rotorua?

No, Pullman Rotorua does not offer an airport shuttle service.

Is there a bar or restaurant at Pullman Rotorua?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Pullman Rotorua?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Pullman Rotorua?

No, only service animals are allowed.

Is there a golf course on site at Pullman Rotorua?

There isn't one on site, but Government Gardens Golf is a short 9-minute walk away.

Pullman Rotorua Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 176 out of 326 reviews" "
Rating 8 - Good. 80 out of 326 reviews" "
Rating 6 - Okay. 36 out of 326 reviews" "
Rating 4 - Poor. 24 out of 326 reviews" "
Rating 2 - Terrible. 10 out of 326 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Sue

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was lovely and well appointed although we did pay for a city view room but was given a first floor room looking directly onto the grungy carpark which had a lot of use so curtains remained closed due to privacy. We complained to reception about the room allocation and got a "Oh" from them but no promise of rectifying, etc. I guess we got to supervise our vehicle parked outside our window! Breakfast was adequate but nothing to write home about and our dinner at their restaurant was ordinary but pricey.
Stayed 2 nights in Mar 2024

2/10 Terrible

David

Stayed 2 nights in Jan 2024

6/10 Okay

Allison

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is a very tired property with a very strange bathroom arrangement, the shower and toilet open to the room and the sink area is in the room. The wall paper was peeling from the walls in several places and the bed was very uncomfortably hard. Sadly, the rest of the hotels in the area looked just as tired.
Stayed 1 night in Jan 2024

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness
Glass toilet cubicles in the rooms is the biggest problem with this hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Theodore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

windy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For a five star hotel, the amenities is less than i expected. And parking is limited

6/10 Okay

Tony

Liked: Cleanliness, staff & service, amenities
The layout of the room is really funny and weird designed without welcome ambience and privacy, it’s the worst Pullman I have been stay with. It doesn’t worth the value.
Stayed 2 nights in Dec 2023

8/10 Good

Mania

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are not comfortable, very bad smell
Stayed 2 nights in Dec 2023