Hyatt Regency Grand Reserve Puerto Rico: Deals & Reviews (San Juan, PRI)

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Stylish resort on the shore with 3 outdoor swimming pools

Overview
Rooms
Location
Policies

8.6

Excellent

Popular amenities

Hot tub

Laundry

Restaurant

Bar

Explore the area

200 Coco Beach Blvd. Highway 955-I, Río Grande, 00745

Coco Beach Golf and Country Club19 min walk
Carabali Rainforest Park13 min drive
Luquillo Beach17 min drive
San Juan (SJU-Luis Munoz Marin Intl.)30 min drive

Room options

Premium Room, 2 Double Beds, Garden View

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Smart TV

Premium bedding

Blackout curtains

48 sq m
Sleeps 4
2 Double Beds

Premium Room, 1 King Bed, Garden View

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Mini-fridge

Smart TV

Blackout curtains

48 sq m
Sleeps 3
1 King Bed

Room, 1 King Bed

8.8/10 Excellent

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Mini-fridge

Smart TV

Sofa bed - double

48 sq m
Sleeps 3
1 King Bed

Room (2 QUEEN BEDS)

8.4/10 Very good

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Smart TV

Blackout curtains

Premium bedding

48 sq m
Sleeps 4
2 Double Beds

Premier Villa (1 KING BED)

Highlights

Balcony or patio

Separate dining area

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

Smart TV

100 sq m
Sleeps 4
1 King Bed and 1 Queen Sofa Bed

Premier Villa, Ocean View (1 KING BED)

Highlights

Balcony or patio

Separate dining area

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

Smart TV

100 sq m
Sleeps 4
1 King Bed and 1 Queen Sofa Bed

Room, 2 Double Beds, Ocean View

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Smart TV

Blackout curtains

Premium bedding

48 sq m
Ocean view
Sleeps 4
2 Double Beds

Deluxe Villa (2 QUEEN BEDS)

Highlights

Balcony or patio

Separate dining area

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Smart TV

64 sq m
Sleeps 6
2 Double Beds and 1 Double Sofa Bed

Deluxe Room, 1 King Bed, Ocean View

9.3/10 Wonderful

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Mini-fridge

Smart TV

Blackout curtains

48 sq m
Ocean view
Sleeps 3
1 King Bed

Room (2 DOUBLE, ACCESSIBLE ROLL-IN SHOWER)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Smart TV

Blackout curtains

Premium bedding

48 sq m
Sleeps 4
2 Double Beds

Room, 1 King Bed, Garden View

10/10 Exceptional

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Mini-fridge

Smart TV

Blackout curtains

48 sq m
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Garden View

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Smart TV

Premium bedding

Blackout curtains

48 sq m
Sleeps 4
2 Queen Beds

Deluxe Room, 1 King Bed, Garden View

8.9/10 Excellent

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Mini-fridge

Smart TV

Blackout curtains

48 sq m
Sleeps 3
1 King Bed

Deluxe Villa, Ocean View (2 Queen Beds)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Smart TV

Separate bedroom

Pillow-top bed

64 sq m
Ocean view
Sleeps 6
2 Queen Beds

Deluxe Villa, 1 King Bed, Ocean View

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Smart TV

Separate bedroom

Pillow-top bed

64 sq m
Ocean view
Sleeps 4
1 King Bed

Deluxe Room, 2 Double Beds, Oceanfront

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Smart TV

Blackout curtains

Premium bedding

48 sq m
Ocean view
Sleeps 4
2 Double Beds

Deluxe Room, 2 Double Beds, Garden View

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Smart TV

Premium bedding

Blackout curtains

48 sq m
Sleeps 4
2 Double Beds

Deluxe Villa, 1 King Bed

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Smart TV

Separate bedroom

Pillow-top bed

64 sq m
Sleeps 4
1 King Bed

Deluxe Room, 1 King Bed, Oceanfront

8.2/10 Very good

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Mini-fridge

Smart TV

Premium bedding

48 sq m
Ocean view
Sleeps 3
1 King Bed

Similar properties

Pool

Hot tub

Spa

Pet-friendly

for 1 night

includes taxes & fees

11 June - 12 June

About the area

Río Grande

At Hyatt Regency Grand Reserve Puerto Rico, you'll be 1.6 km (1 mi) from Coco Beach Golf and Country Club and 8.3 km (5.2 mi) from Luquillo Beach. Highlights at this beachfront resort include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to Rainforest Spa can include hot stone massages, sports massages and mani/pedis along with access to the sauna and hot tub. The restaurant, Water's Edge, is open for breakfast and lunch. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site golf course and 24-hour gym. Other amenities include free Wi-Fi in public areas, an outdoor tennis court and a Turkish bath/hammam. Buffet breakfast is available daily. There's also valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4-property class Zarzal resort include Carabali Rainforest Park and The Outlet Ruta 66.

View more Resorts in San Juan

What's nearby

Coco Beach Golf and Country Club - 19 min walk
Wyndham Rio Mar Golf Course - 10 min drive
Wyndham Rio Mar Casino - 12 min drive
Carabali Rainforest Park - 13 min drive
Luquillo Beach - 17 min drive

Getting around

San Juan (SJU-Luis Munoz Marin Intl.) - 31 min drive

Restaurants

Rico Pan Panaderia - 9 min drive
La Familia Bakery 2 - 9 min drive
Nori Asian Grill - 2 min walk
Roots - 12 min drive
5 O'Clock Somewhere Bar & Grill - 13 min drive

About this property

Hyatt Regency Grand Reserve Puerto Rico

Stylish resort on the shore with 3 outdoor swimming pools

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at Hyatt Regency Grand Reserve Puerto Rico, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools and enjoy a treatment at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This beach resort also offers a children's pool, outdoor tennis courts and a 24-hour fitness centre. Parking is available for a fee.

This 4-star Río Grande resort is smoke free.

579 guestrooms or units

2 levels

20 buildings

4 dining venues

2 bars or lounges

40000 sq ft of conference space

3716 sq. m of conference space

Deli

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Conference space

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Corner/local shop

Terrace

Garden

Gift shop

Beauty salon

Bellhop

No smoking on site

Bar on the beach

Coffee shop

Bar by the pool

Swim-up bar

Hyatt Regency Grand Reserve Puerto Rico offers 579 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Rooms open to balconies or patios. Pillowtop beds feature premium bedding. Smart televisions come with digital channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

This Río Grande resort provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Rainforest Spa has 7 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, facials and body wraps. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle at scheduled times and on request for a surcharge
Parking on site (USD 16.73 per night)
Valet parking on site (USD 27.88 per night)
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available for a fee: USD 35 for adults and USD 20 for children
2 bars/lounges
4 restaurants
A beach bar
A coffee shop/cafe
A poolside bar
A swim-up bar
Snack bar/deli

Restaurants on site

Nectar
Nori Asian Grill
Prime 787
Water's Edge

Things to do

18 holes of golf
24-hour gym
3 outdoor pools
Beach volleyball
Children's pool
Fitness classes
Full-service spa
Golf carts
Golf clubhouse
Kayaking
Outdoor tennis court
Playground
Pro golf shop
Sauna
Scuba diving
Snorkelling
Spa tub
Steam room
Yoga classes

Family friendly

3 outdoor pools
Children's pool
Free cot
Grocery/convenience store
Laundry facilities
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Daily housekeeping
Dry cleaning/laundry service
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

13 meeting rooms
40,000 square feet of conference space

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Terrace

Full-service spa

7 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Facials
Hot stone massages
Manicures/pedicures
Prenatal massages
Sauna
Spa open daily
Spa tub
Sports massages
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Pool hoist on site
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

2 floors
20 buildings
Reception hall
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Free cot
Pillowtop mattress
Premium bedding

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels

Entertainment

Pay films
Smart TV with digital channels

Food and drink

Champagne service
Coffee/tea maker
Free bottled water
Limited room service

Outdoor space

Balcony/patio

Access via exterior corridors
Air conditioning (climate-controlled)
Connecting rooms available
Free local calls
Iron/ironing board
LED lighting
Mobile key entry
Phone
Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

For more details, please contact the property using the information on the booking confirmation

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: USD 100.00 per night
Resort fee: 18.0 per cent of room rate

The resort fee includes:

Additional inclusions
Beach access
Beach towels
Concierge service
Fitness centre access
Fitness/yoga classes
In-room bottled water
In-room coffee
Phone calls
Pool access
Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately USD 35 for adults and from USD 20 for children
Airport shuttle fee: USD 96 per person (return)
Airport shuttle fee per child: USD 96 (return)
Self-parking fee: USD 16.73 per night
Valet parking fee: USD 27.88 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

Reservations are needed for golf tee times and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gran Melia Golf

Gran Melia Golf Puerto Rico

Gran Melia Golf Resort

Melia Coco Beach Puerto Rico Resort Rio Grande

Gran Melia Puerto Rico

Gran Melia Puerto Rico Golf

Gran Melia Resort Puerto Rico

Puerto Rico Golf Resort

Puerto Rico Gran Melia

Puerto Rico Gran Melia Resort

Gran Melia Golf Resort Puerto Rico Rio Grande

Gran Melia Golf Puerto Rico Rio Grande

Paradisus Puerto Rico

Gran Melia Golf Resort Puerto Rico Hotel Rio Grande

Sol Melia Rio Grande

Gran Melia Rio Grande

Melia Coco Beach Puerto Rico Resort

Melia Coco Beach Puerto Rico Rio Grande

Gran Melia Golf Resort Puerto Rico

Melia Coco Beach Puerto Rico Resort Rio Grande

Melia Coco Beach Puerto Rico Rio Grande

Resort Melia Coco Beach Puerto Rico Rio Grande

Rio Grande Melia Coco Beach Puerto Rico Resort

Melia Coco Beach Puerto Rico Resort

Resort Melia Coco Beach Puerto Rico

Gran Melia Golf Resort Puerto Rico

Hyatt Regency Coco Beach Resort Rio Grande

Hyatt Regency Coco Beach Rio Grande

Hyatt Regency Coco Beach

Resort Hyatt Regency Coco Beach Resort Rio Grande

Rio Grande Hyatt Regency Coco Beach Resort Resort

Resort Hyatt Regency Coco Beach Resort

Gran Melia Golf Resort Puerto Rico

Melia Coco Beach Puerto Rico

Hyatt Regency Coco Beach Resort Rio Grande

Hyatt Regency Coco Beach Rio Grande

Hyatt Regency Coco Beach

Resort Hyatt Regency Coco Beach Resort Rio Grande

Rio Grande Hyatt Regency Coco Beach Resort Resort

Resort Hyatt Regency Coco Beach Resort

Gran Melia Golf Resort Puerto Rico

Melia Coco Beach Puerto Rico

Hyatt Regency Coco Rio Grande

Frequently asked questions

What is the cancellation policy at Hyatt Regency Grand Reserve Puerto Rico?

Hyatt Regency Grand Reserve Puerto Rico offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Regency Grand Reserve Puerto Rico?

As of 28 May 2024, prices found for a 1-night stay for 2 adults at Hyatt Regency Grand Reserve Puerto Rico on 17 June 2024 start from AU$807.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Regency Grand Reserve Puerto Rico?

Yep, Hyatt Regency Grand Reserve Puerto Rico has a self car park for USD 16.73 per night.

Are there any beaches close to Hyatt Regency Grand Reserve Puerto Rico?

The closest beach to Hyatt Regency Grand Reserve Puerto Rico is Luquillo Beach (7.3 km).

Is there a spa on site at Hyatt Regency Grand Reserve Puerto Rico?

Yep, Rainforest Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Hyatt Regency Grand Reserve Puerto Rico have a pool?

Yep, and guests recommend it! Hyatt Regency Grand Reserve Puerto Rico has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Hyatt Regency Grand Reserve Puerto Rico?

Hyatt Regency Grand Reserve Puerto Rico features 3 outdoor pools, a full-service spa and 4 restaurants. All guestrooms come with pillowtop beds and premium bedding.

What makes Hyatt Regency Grand Reserve Puerto Rico a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Hyatt Regency Grand Reserve Puerto Rico.

Is Hyatt Regency Grand Reserve Puerto Rico family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that Hyatt Regency Grand Reserve Puerto Rico is a hit with families.

Does Hyatt Regency Grand Reserve Puerto Rico serve breakfast?

Yeah, buffet breakfast is available daily.

Is there a free airport shuttle available at Hyatt Regency Grand Reserve Puerto Rico?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hyatt Regency Grand Reserve Puerto Rico?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hyatt Regency Grand Reserve Puerto Rico?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hyatt Regency Grand Reserve Puerto Rico?

No, only service animals are allowed.

Is there a golf course on site at Hyatt Regency Grand Reserve Puerto Rico?

Yep, Hyatt Regency Grand Reserve Puerto Rico has an 18-hole golf course. Golf carts, a clubhouse and a golf pro shop are available.

Hyatt Regency Grand Reserve Puerto Rico Reviews

8.6

Excellent

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Maria Paula Mesa

27 Feb 2024

Stayed 2 nights in Feb 2024

10/10 Excellent

Gabriella

27 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great

8/10 Good

Kelsey

Travelled with family

26 Feb 2024

Liked: Cleanliness, staff & service

The property was gorgeous. However, it was overly expensive. The daily guest rate was too much, each drink was over $15, and each dinner for 2 people cost over $100. Our biggest concern was the chairs at the pool. Over 100 charis, and every single one was saved by 8am with a towel. People who got up early to enjoy the morning by the pool couldn't because there were no rules about saving seats. It's crazy for how much you pay to stay there, to not have a place to sit... by 8 AM!! Also, if you didn't make reservations for any restaurant on property, you likely weren't getting dinner. Luckily, they fit us in after 8pm both nights. Hotel staff was nice, they picked up up from our room at 4am for our flight. We however were extremely disappointed with the housekeeping, because they did not clean our bathroom for 2 days. They only made our bed. Nothing else. Bummer for how much you pay. Finally, The gnats were out of control, and we got eat alive even with bug spray. Overall, would only stay there again if I had a bunch of money and wanted to fight people over a stinken chair.

Stayed 4 nights in Feb 2024

10/10 Excellent

Jonathan J

Travelled with family

26 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing staff and property! Specifically the front desk staff were so helpful! We would definitely go back

Stayed 3 nights in Feb 2024

10/10 Excellent

Aisha M

26 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My husband and I stood in a lot of properties in Puerto Rico, and this one is the best thus far. We brought our 8 year old son and he loved it. Customer service was top tier. They made sure we had everything we needed and want.

Stayed 3 nights in Feb 2024

8/10 Good

Kathleen

Travelled with family, Travelled with partner

26 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was beautiful and general help (grounds, security, housekeeping, pool bar) were very nice. The only issue I had was at check in . The young woman who checked us in told us that the King sized bed that we had paid for was unavailable - they gave them all away.I said the hotel should not have overbooked them. Also, they should have offered us a discount or some other compensation. She said that "lots of people are checking out tomorrow and I will call you when one becomes available. Don't worry, I will remember." Of course we never heard from her and I was busy at conference. I could not recommend this Hyatt because of this very poor management and personnel. She was also not at all nice.

Stayed 5 nights in Feb 2024

6/10 Okay

Charina

Travelled with family, Travelled with family and small children

26 Feb 2024

Liked: Property conditions & facilities

Disliked: Staff & service

We vacationed at the Hyatt Regency Aruba last year and had such a wonderful experience that when we decided on Puerto Rico this year, we felt that we would be just as happy staying at the Hyatt Regency PR. Sadly, our experience at this location was disappointing and will not go back. 1) We requested early checkin for 9am a few days before arrival and we were not accommodated. That’s fine as we spent the day exploring the island. Regular checkin is 4pm. When we arrived at 9pm, our room was not ready. They didn’t even ask if it was okay, but was going to give us a room with King and said we can move the following day to the room with double beds. Not okay as we already had planned activities. I was fuming and expressed my frustration. They did upgrade us to beach row which definitely made us feel better. As I was waiting to complete checkin I heard other people were also waiting for hours to get checked in. Front desk said that cleaning services were very behind. 2) Around 2:30pm after spending time at the pool to get ready and go out, the shower started off very cold, then no water pressure which turned into droplets. Something must have been wrong with handling water supply/pressure when others are using the showers at the same time. 3) The beach sand was not swept and stayed unmaintained with debris. 4) This was the whopper! Day 1-2 our room was cleaned. Days 3-5 no cleaning service at all!!! I had to call for new towels. I was told that many cleaning personnel quit!

Stayed 6 nights in Feb 2024

6/10 Okay

Lauren

25 Feb 2024

Liked: Property conditions & facilities

Disliked: Cleanliness

Stayed 6 nights in Feb 2024

2/10 Terrible

elliot

Travelled with family, Travelled with family and small children

25 Feb 2024

Liked: Property conditions & facilities

Disliked: Cleanliness, staff & service

The hotel is not a high end resort. It’s a golf course with a mid range hotel attached. The food is comparable to an Olive Garden and you will not find alternatives in the surrounding area. The hotel has minimal staff especially in housekeeping, which means your room will not be cleaned unless you constantly agitate and beg the manager. The front desk is run by trainees who are sweet, but not helpful. Ultimately there is little value in staying here.

Stayed 5 nights in Feb 2024

4/10 Poor

Lesley

Travelled with family, Travelled with group

24 Feb 2024

Liked: Amenities, property conditions & facilities

Stayed 5 nights in Feb 2024

Hyatt Regency Grand Reserve Puerto Rico

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Photo gallery for Hyatt Regency Grand Reserve Puerto Rico

Excellent

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Premium Room, 2 Double Beds, Garden View

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Premium Room, 1 King Bed, Garden View

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Room, 1 King Bed

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Room (2 QUEEN BEDS)

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Premier Villa (1 KING BED)

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Premier Villa, Ocean View (1 KING BED)

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Room, 2 Double Beds, Ocean View

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Deluxe Villa (2 QUEEN BEDS)

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Deluxe Room, 1 King Bed, Ocean View

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View all photos for Room (2 DOUBLE, ACCESSIBLE ROLL-IN SHOWER)

Room (2 DOUBLE, ACCESSIBLE ROLL-IN SHOWER)

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Room, 1 King Bed, Garden View

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Room, 2 Queen Beds, Garden View

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Deluxe Room, 1 King Bed, Garden View

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View all photos for Deluxe Villa, Ocean View (2 Queen Beds)

Deluxe Villa, Ocean View (2 Queen Beds)

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Deluxe Villa, 1 King Bed, Ocean View

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Deluxe Room, 2 Double Beds, Oceanfront

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Deluxe Room, 2 Double Beds, Garden View

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Deluxe Villa, 1 King Bed

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View all photos for Deluxe Room, 1 King Bed, Oceanfront

Deluxe Room, 1 King Bed, Oceanfront

Highlights

Similar properties

Wyndham Grand Rio Mar Rainforest Beach and Golf Resort

About the area

Río Grande

What's nearby

Getting around

Restaurants

About this property

Hyatt Regency Grand Reserve Puerto Rico

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do