2/10 Terrible
Cindy
Travelled with partner
20 Feb 2024
Disliked: Staff & service, amenities, property conditions & facilities
Experience here could not have been worse. I prepaid for 2 stays here, a 3-night stay and then a 2-night stay. Upon checking in, the host stated there was a mix up and the room we reserved wasn’t available. I specifically booked a king size bed as we were celebrating my partner’s bday and I wanted him to have a luxury experience. They had us stay in 1 room one night and then had us move the 2nd day which was inconvenient. There was nothing given for the inconvenience of it all, simply a $10 refund for the room price difference. The second room had an ant infestation in the bathroom. We asked for new towels at 2pm. We got back at 6 and still no towels. She brought them by after we finished showering. And then for the second, 2-night reservation, she said there was another mixup and she couldn’t accommodate us one of the two nights. We had to find another hotel last minute with spotty service. I would NOT RECOMMEND.