2/10 Terrible
Tim
11 May 2024
Disliked: Staff & service
Nice enough hotel, however my whole experience was ruined due to terrible room allocation.
I was placed in a room/floor absolutely surrounded by school students who were incredibly loud and annoying, running and stomping through the hallways, knocking on each others doors for hours on end. I was woken up at 5am by multiple alarms that rang and vibrated for several minutes. After 30 minutes of trying to ignore it I called reception and politely requested they address it. Nothing was done, if anything it then got worse for the next 30 minutes.
All of these issues could have been avoided by just a little bit more thought and organisation of rooms.
Incredibly disappointing, especially considering the home screen on the TV had looping videos of showing respect and being considerate while visiting Japan.
Tim
Stayed 2 nights in May 2024