1st day we arrived was good with staff.
2nd day - Breakfast : Staff did not explained about food and food was not warm, it was cold. We need a water so i called staff but they did not answer so i went out of room and looking for staff.
3rd day (check out at 11:30) - when i went to reception to check out, staff did not say hello and did not asking any question like " how was stay in Hoshinoya?", they just gave to me paper to pay bill. I felt so upset about staff. I have been many Aman resort,Hyatt,Hilton,W hotel, Ritz carton and so on around world. Their staff so kind but Hoshinoya Staff are so terrible in reception. My daughter asked some drink when we check out, but staff laught and reject to give some drink. I felt so much terrible and very upset. I felt they ignore me. I did decide not use Hoshinoya hotel anymore in my life and tell my experience to my people.
How staff say "No" when we ask some drinks when we check out? Is this your hotel's customer service rule?
We spend about 1500yen per night, but service your your hotel less than 300yen per night's hotel.
Thank you so much Hoshinoya's terrible customer service and I'll never forget the feeling of being ignored.
for the rest of my life.