PRIVACY POLICY

This privacy policy statement has been made in accordance with amendments to the Federal Government Privacy Amendment (Private Sector) Act 2000 (New Privacy Laws) which took effect from 21 December 2001 as well as the Spam Act 2003 which took effect from 10 April 2004.

travel.com.au recognises the importance of client privacy and supports best practice procedures in the way your personal information is handled by us. By providing your personal information you agree and consent to the collection, use, disclosure, storage and holding of your personal information in accordance with this privacy policy.

At travel.com.au, we are committed to our clients privacy and security. We will never pass on your personal details to a third party except the necessary information required by providers of products or services you have purchased eg airlines, tour operators, hotels, etc.

Although, from time to time, travel.com.au may provide statistical information about sales, trading patterns and information on navigation techniques to reputable third parties, this does not include any direct personal information identifying you as our customer.

Updated 10th April 2004.

1. Newsletters

travel.com.au send each of our subscribers a weekly newsletter 'Travel News' which has been requested by them by adding their e-mail address in the subscribe box that appears throughout the travel.com.au website.

As explained in our terms and conditions, clients purchasing goods and services via travel.com.au and providing their electronic mail address imply their consent to receive 'Travel News' from us offering similar goods and services to those previously purchased, in accordance with the Spam Act 2003. travel.com.au provides an unsubscribe facility should you wish to stop such communication at any time.

The newsletters contain information for travel.com.au deals as well as some paid advertising material.

The newsletter is sent to our database of subscribers and clients and usually takes place weekly on Monday. In addition to the weekly newsletter, travel.com.au may occasionally send out a 'stop press' or 'one-off' emails which are deemed to be valuable to our customers.

In accordance with the Spam Act 2003, No. 129, 2003, An Act about spam, and for related purposes.

• travel.com.au does not send unsolicited e-mail messages;
• travel.com.au does not purchase, sell or use third party distribution lists acquired through address-harvesting software;
• Members can unsubscribe from the travel.com.au newsletter at any time by clicking on the unsubscribe link located at the base of every newsletter.

To subscribe to the travel.com.au newsletter click here
To unsubscribe from the travel.com.au newsletter click here
To view more information about the Spam Act 2003, click here

For any questions, feedback, or comments relating specifically to travel.com.au's commitment to compliance of the Spam Act 2003, you can contact us using our Online Help Form

When you look at our website, our Internet Service Provider (Telstra) makes a record of your visit and logs the following information for statistical purposes:

- Your server address
- Your top level domain (for example .com, .gov, .au.uk, etc)
- The date and time of your visit to the site
- The pages you accessed and the documents downloaded
- The previous site you have visited
- The type of browser you are using

We use third-party advertising companies (such as DoubleClick) to serve ads on our web site and other web sites. These companies may use information (not personal or contact details) about your visits to this and other web sites in order to measure advertising effectiveness and to provide advertisements about goods and services of interest to you

To find out more about the use of cookies and the information-gathering practices and opt-out procedures of DoubleClick, please click here: http://www.doubleclick.net/privacy policy

3. Member Profiles

When you make a booking or enquiry with travel.com.au we need to collect certain information so that we can process it. By information we mean your name, mailing address, email address, frequent traveller numbers, meal requirements, seating preferences, etc. and so on.
Corporate Account details are password protected, and all information kept on our server can be checked and/or changed at any time by the authorised Travel Managers by logging in to your company account details through the www.travel.com.au/corporate homepage

Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required for goods or services which you have purchased. Although our preferred local suppliers have privacy policies in accordance with the New Privacy Laws, you accept that some third parties care located overseas eg hotels, car rental companies, etc, and may not have in place equivalent privacy policies.

4. Why we collect Personal Profiles on our members when they book

Convenience and speed

Retaining your account information on our files means that when shop with us again you don't need to re-enter all of your details every time. This makes the entire booking process simpler and faster.

To offer you a better product

To better understand what sort of travel experiences our clients are looking for, we sometimes ask them for extra information about themselves. Clients have the choice of providing this information to further personalise their experience with us. Any information shared with us remains completely confidential.

travel.com.au utilises a technology called SSL (Secure Sockets Layer) including 128bit encryption. If you'd like to know more take a look at our payment options & site security policy.

Your credit card details are only used to pay for a travel booking, and are securely stored. They are not used for any other purpose. Details are only supplied to a third party when it is required to provide goods or services which you have purchased

6. Other people's information provided by you

When you use our gift certificates you'll be providing details of people who may never have visited this site. Travel.com.au will not disclose the recipient addresses and will not send them any promotional information other than that specific product ie the gift voucher.

Occasionally, we offer members incentives for referring new joiners to our newsletters. Should any recipient of our newsletter wish to unsubscribe, they can do so from the auto-reply welcome email, on our newsletter, or by contacting our customer service department and will not receive any further promotional material from travel.com.au

7. Links

This Web site contains links to other sites. Please be aware that travel.com.au is not responsible for the privacy practices of such other sites. We encourage our users to be aware, when they leave our site, to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.