6/10 Okay
Mohammed
Travelled with family
5 Mar 2024
Liked: Cleanliness
Not PREMIUM, got food poisoning, average hotel
Overall I would give this stay a 2.5/5. I will provide pros and cons:
Pros:
1. Staff were friendly and accommodating. Firoj and Ameer remembered our drink orders and stood out to us. Dona at reception was very helpful and polite!
2. The lobby is beautifully decorated and the courtyard was lovely to sit in. Drink service in the lobby lounge was always excellent.
3. Smooth check in process.
Cons:
1. Food poisoning!!! We strictly only ate from the hotel (obviously - it was an all inclusive!). On the last night right before checking out I got severe food poisoning and this completely ruined the last day of my holiday. I’ve been unwell all week since. During my visit I did notice a lot of first aiders on site so it makes me wonder if lots of other guests have had the same issue?
2. The service at this hotel was good but not as excellent as Rixos JBR.
3. The shampoo/conditioner/body wash was secured to the walls which meant when using the bathtub you were unable to access these amenities. It also took away from the “premium” feel of the stay - this is the kind of behaviour you expect at a cheap travel lodge.
4. The kids pool was quite cold compared to the adults pool. Unfortunately the music at the adults pool is far too loud to enjoy sunbathing or relaxing in that area.
5. Resort is quite small compared to how it is advertised on social media.
6. A la carte restaurants were awful. The food at the buffet was much nicer. Booking was awful.
Overall was NOT a premium stay.
Mohammed
Stayed 7 nights in Feb 2024
