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Taj Bentota Resort & Spa

5.0 star property
Beachfront hotel with calming spa services

Choose dates to view prices

Photo gallery for Taj Bentota Resort & Spa

Outdoor pool, pool umbrellas, pool loungers
Aerial view
Superior Room, 1 King Bed, Sea View (Charm)
4 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Interior entrance
Reviews
8.4

Very good

Popular amenities

  • Hot tubHot tubHot tub
  • SpaSpaSpa
  • PoolPoolPool
  • Breakfast available
  • Restaurant
  • BarBarBar

Check out the area

Map
National Holiday Resort, Bentota, 80500
  • Popular LocationBentota Beach1 min walk
  • Popular LocationInduruwa Beach14 min drive
  • Popular LocationMoragalla Beach16 min drive
  • AirportColombo (CMB-Bandaranaike Intl.)99 min drive

Room options

View all photos for Deluxe Garden View King Bed Room

Deluxe Garden View King Bed Room

Deluxe Garden View King Bed Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 Single Bed, Garden View (Charm)

Superior Room, 1 Single Bed, Garden View (Charm)

Superior Room, 1 Single Bed, Garden View (Charm)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 26.9 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Presidential Suite Sea View King

Presidential Suite Sea View King | Living area

Presidential Suite Sea View King

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 68 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 Single Bed, Garden View (Delight)

View from room

Deluxe Room, 1 Single Bed, Garden View (Delight)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Deluxe Suite, 1 King Bed, Sea View (1 Bedroom, Allure)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Suite, 1 King Bed, Sea View (1 Bedroom, Allure)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 43 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Sea View King Bed Room

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Sea View King Bed Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 29 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Sea View (Charm)

Superior Room, 1 King Bed, Sea View (Charm)

Superior Room, 1 King Bed, Sea View (Charm)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 27 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 Single Bed (Delight, Garden)

Deluxe Room, 1 Single Bed (Delight, Garden)

Deluxe Room, 1 Single Bed (Delight, Garden)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Deluxe Garden Terrace King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Garden Terrace King Bed

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Sea View (1 Bedroom, Temptation)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Suite, 1 King Bed, Sea View (1 Bedroom, Temptation)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 39 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium King Bed Room

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium King Bed Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 39 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 Single Bed, Sea View (Delight)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 1 Single Bed, Sea View (Delight)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 29 sq m
  • Sea view
  • Sleeps 3
  • 1 Single Bed

View all photos for Superior Room, 1 Single Bed, Sea View (Charm)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Superior Room, 1 Single Bed, Sea View (Charm)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 27 sq m
  • Sea view
  • Sleeps 4
  • 1 Single Bed

View all photos for Superior Room, 1 King Bed, Garden View (Charm)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Superior Room, 1 King Bed, Garden View (Charm)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Bentota

A luxury stay in Bentota awaits you at Taj Bentota Resort & Spa. You'll be steps from Bentota Beach and 3 km (1.9 mi) from Kaluwamodara Bridge. Highlights at this beachfront hotel include 4 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at JIVA can include massages, body wraps and body scrubs along with Ayurvedic treatments and mani/pedis. The restaurant, The Palms, is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site nightclub and gym. A meeting room, conference space, and a business centre are among the business amenities offered. Plus you'll find free WiFi in public areas, an outdoor tennis court and Access to hot tub. Buffet breakfast is available. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 5-property class Bentota hotel include Kande Vihare Temple and Beruwela Harbour.

What's nearby

  • Bentota Beach - 1 min walk
  • Kosgoda Turtle Hatchery - 10 min drive
  • Beruwela Harbour - 10 min drive
  • Induruwa Beach - 14 min drive
  • Moragalla Beach - 16 min drive

Getting around

  • Aluthgama Railway Station - 3 min drive
  • Colombo (CMB-Bandaranaike Intl.) - 100 min drive

Restaurants

  • Cafe Bem - 18 min walk
  • Amal Restaurant - 12 min walk
  • Pizza Hut - 3 min drive
  • Nebula Pier 88 Restaurant - 19 min walk
  • Breeze Avani Resort & Spa - 8 min walk

About this property

Taj Bentota Resort & Spa

Beachfront hotel with calming spa services
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Taj Bentota Resort & Spa such as an outdoor pool and a children's pool.

There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury hotel also offers outdoor tennis courts, a hot tub and a steam room. Limited free parking is available on a first-come, first-served basis.

This 5-star Bentota hotel is smoke free.

  • 1 building
  • 162 guestrooms or units
  • 6 levels
  • 4 dining venues
  • Nightclub
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Taj Bentota Resort & Spa offers 162 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Memory foam beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, JIVA. Services include body wraps, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including Ayurvedic. The ryokan bathing area is open from 8:00 AM to 7:30 PM.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

Chinese (Mandarin), English, French, German, Hindi, Italian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking within 100 metres; reservations required
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 10 kilometres
  • Bus station shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Free uncovered extended parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee: USD 20 for adults and USD 10 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Tea service

Restaurants on site

  • oriental Pavillion
  • S.H.A.C.K
  • Sea Lounge
  • Sea View
  • The Palms

Things to do

  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Full-service spa
  • Gym
  • Helicopter/aeroplane tours
  • Library
  • Nightclub
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Tennis lessons
  • Winery release events

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • In-room massages
  • Manicures/pedicures
  • Public bath open from 8:00 AM - 7:30 PM
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Grab bar in bathtub
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Pool access ramp on site
  • Pool hoist on site
  • Sign language-capable staff
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 6 floors
  • Banquet hall
  • Building
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian-cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's slippers
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels

Entertainment

  • IPod dock
  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

Outdoor space

  • Balcony/patio

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
This is a designated quarantine hotel. The property can only accept bookings from travellers who are required to quarantine (i.e. international travellers). You may be asked to provide evidence of this on arrival.
This is a certified Sri Lanka Tourism Level 1 property. Sri Lanka Tourism Level 1 is a health and safety certification issued by the Sri Lanka Tourism Development Authority.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Taj Bentota Resort & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 29.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20 for adults and from USD 10 for children
  • Airport shuttle fee: USD 110 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 29.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Contactless check-in and contactless check-out are available.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Vivanta Taj Bentota
Vivanta Taj Hotel Bentota
Taj Bentota Resort
Taj Bentota
Bentota Taj Exotica Hotel
Taj Exotica Srilanka
Taj Exotica Bentota
Taj Exotica Hotel Bentota
Vivanta By Taj - Bentota Hotel Bentota
Taj Exotica Sri Lanka
Taj Bentota Resort Spa
Taj Bentota Resort & Spa Hotel
Taj Bentota Resort & Spa Bentota
Taj Bentota Resort & Spa Hotel Bentota

Frequently asked questions

What is the cancellation policy at Taj Bentota Resort & Spa?

Taj Bentota Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Taj Bentota Resort & Spa?

As of 13 May 2024, prices found for a 1-night stay for 2 adults at Taj Bentota Resort & Spa on 14 May 2024 start from AU$277.7, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Taj Bentota Resort & Spa?

Yep, Taj Bentota Resort & Spa has a free self car park, free valet parking and free extended parking. Onsite parking is limited.

Are there any beaches close to Taj Bentota Resort & Spa?

Yep, Taj Bentota Resort & Spa is a short 1-minute walk from Bentota Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Taj Bentota Resort & Spa?

Yep, JIVA is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and body treatments.

Does Taj Bentota Resort & Spa have a pool?

Taj Bentota Resort & Spa has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Taj Bentota Resort & Spa?

Taj Bentota Resort & Spa features a full-service spa, a nightclub and an outdoor pool. All guestrooms come with deep soaking tubs, memory foam beds and premium bedding.

What makes Taj Bentota Resort & Spa a romantic place to stay?

1 hot tub and ocean-view dining, as well as deep-soaking baths and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Taj Bentota Resort & Spa.

Is Taj Bentota Resort & Spa family-friendly?

You bet! With amenities like a children's pool and supervised childcare, as well as children's slippers and free infant beds in the guestrooms, it's no surprise Taj Bentota Resort & Spa is a hit with families.

Are there hot tubs in the rooms at Taj Bentota Resort & Spa?

No, but there are deep-soaking baths in the guestrooms.

Does Taj Bentota Resort & Spa serve breakfast?

You bet, buffet brekkie is offered at Taj Bentota Resort & Spa.

Is there a free airport shuttle available at Taj Bentota Resort & Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Taj Bentota Resort & Spa?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Taj Bentota Resort & Spa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Taj Bentota Resort & Spa?

No, pets and service animals are not allowed.

Taj Bentota Resort & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 84 out of 166 reviews" "
Rating 8 - Good. 49 out of 166 reviews" "
Rating 6 - Okay. 19 out of 166 reviews" "
Rating 4 - Poor. 10 out of 166 reviews" "
Rating 2 - Terrible. 4 out of 166 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Suman

Stayed 4 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

gurmukh

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location, right on the beach, the hotel feels old, the rooms are dated, not to a modern 5 star standard, but all made up due to the kitchen staff, especially Piyush the executive chef and Dalip, who took very extra care of us and made our stay special . Would definitely recommend it for the service. They made special vegan food for us, 5 stars to them.
Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Kamani, London

Travelled with partner
Disliked: Amenities, property conditions & facilities
We got to the hotel late and we were given a room with a broken balcony door. The person who took us to the room had to struggle to open the balcony door for us therefore I asked was it broken and he said no it’s not and left the door open. I went to have a shower and my husband went to the balcony and the door got shut by the wind and he could not open the balcony door from outside to get back to the room even though it was not locked!!! He was knocking the door from the outside until I came out from the shower because I did not hear the knocking noise… It was round midnight that time therefore we went to bed because we were very tired from the travel that day and when we were leaving, made a complaint and asked the manager to fix the door lock as well as knowingly providing a room that was marked for repair was NOT GOOD and he agreed to investigate but not sure what he’s done up to now because we had no contact from the hotel up to now… I would have been worse if my husband was alone because he has stay until next morning for someone to notice he’s stuck in the balcony… Food and location were OK but nothing special. We weren’t treated VIP and in truth we were treated worse than a normal customer. Compared to Taj Samudra in Colombo, Sri Lanka I don't think I would give 2 out of 10 for this hotel
Stayed 1 night in Sep 2022

6/10 Okay

Taniya

Stayed 1 night in Aug 2022

10/10 Excellent

Matt

Stayed 8 nights in Apr 2022

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
A Pleasant Stay
Overall very pleasant but our room was very 'tired' - fortunately we were offered an alternative after 1 night and were also upgraded so we were happy with the solution.
Stayed 3 nights in Feb 2022

10/10 Excellent

NIKET

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2022