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Hotel Description

A luxury stay in Puerto Morelos awaits you at Excellence Riviera Cancun - Adults Only All Inclusive. Within just a 15-minute stroll, you'll find Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. Highlights at this all-inclusive property include 10 restaurants, 6 outdoor swimming pools, and a full-service spa.

A day of pampering at MIILE SPA can include massages, body wraps, and facials along with aromatherapy and hydrotherapy. The buffet restaurant, The Kitchen Table, serves international cuisine and is open for breakfast and lunch. With 11 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach and enjoy the onsite 24-hour gym, outdoor tennis court, and Turkish bath/hammam. Plus you'll find free WiFi in public areas, a spa tub, and a sauna. Free buffet breakfast is available daily between 6:00 AM and 10:00 AM. There's also the convenience of free self parking.

Within a 20-minute drive of this 5-star Puerto Morelos property, attractions include Moon Palace Golf Club and Puerto Morelos Town Square.

Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Swim-Up Suite Spa or Pool View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Excellence Club Junior Swim-Up Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Junior Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Honeymoon Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Spa or Pool View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

About the Excellence Riviera Cancun - Adults Only All Inclusive

Location Carr. Federal 307 Chet-Pto. Juarez, Puerto Morelos, QROO 77580

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • All land activities, recreational facilities and equipment included
  • Snorkelling included
  • Kayaking included
  • Sailing included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Football included
  • Cycling included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Cooking classes/lessons included
  • On-site live performances included
  • Theme parties included
  • Scuba diving excursions not included
  • Snorkelling excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • All meals served buffet style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Scuba diving lessons not included
  • Miniature golf not included
  • On-site entertainment and activities included

Property Features

Excellence Riviera Cancun - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. At Excellence Riviera Cancun - Adults Only All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 11 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness center, and a spa tub. Self parking is free. Smoking is allowed in designated areas at this 5-star Puerto Morelos property.

  • 440 guestrooms or units
  • 4 levels
  • 9 buildings
  • 10 dining venues
  • 11 bars or lounges
  • 104410 sq ft of conference space
  • 9700 sq m of conference space
  • Built in 2004
  • Buffet breakfast (free)
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Conference space
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Excellence Riviera Cancun - Adults Only All Inclusive offers 440 accommodations with free minibar items and minibars. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes along with free international calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Toothbrush and toothpaste

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

The Kitchen Table - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.

Agave - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Spice - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Chez Isabelle - This restaurant specializes in French cuisine and serves dinner only. Open daily.

Basmati - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages
  • Minimum age to access spa is 18

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Excellence Riviera Cancun - Adults Only All Inclusive

Policies

No shows require payment in full, including taxes and service fee.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals not allowed
  • Minimum guest age is 18
  • Caters to adults only
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Renewable energy source - wind
  • Grey water recycling system
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Reservations are required for on-site COVID-19 testing
  • Humane animal treatment
  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy

Hotel Names

  • Excellence Riviera Cancun Adults Only Puerto Morelos
  • Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
  • Excellence Riviera Cancun Adults Puerto Morelos
  • Excellence Riviera Cancun Adults
  • Excellence Riviera Cancun Adults Only All Inclusive
  • Excellence Riviera Cancun Adults All Inclusive
  • Excellence Riviera Cancun Adu
  • Excellence Riviera Cancun Adults Only All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • EarthCheck
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.