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Moon Palace Cancún - All Inclusive

4.5 star property
Ocean-view property with a nightclub, near Moon Palace Golf Club

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Photo gallery for Moon Palace Cancún - All Inclusive

Aerial view
Children's area
Superior Deluxe Ocean View - Kids & Teens Free
16 restaurants, breakfast, dinner served; Asian cuisine
Reception
Reviews
8.0

Very good

Popular amenities

  • SpaSpaSpa
  • Pool
  • Breakfast includedBreakfast includedBreakfast included
  • HousekeepingHousekeepingHousekeeping
  • Room serviceRoom serviceRoom service
  • All-inclusive

Enjoy the area

Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
  • Popular LocationXoximilco9 min walk
  • Popular LocationMoon Palace Golf Club4 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)7 min drive
  • Popular LocationRiviera Cancun Golf Resort14 min drive

Room options

Superior Honeymoon Suite - King Size Bed

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Smart TV
Pillow menu
Renovated in 2020
Premium bedding
  • 45 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Smart TV
Pillow menu
Renovated in 2020
  • 90 sq m
  • Golf view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Deluxe Ocean View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Smart TV
Renovated in 2020
Blackout curtains
Premium bedding
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Governor One Bedroom Suite Ocean View - King Size Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Smart TV
Pillow menu
  • 90 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Superior Junior Suite Golf Course - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Smart TV
Renovated in 2020
Premium bedding
  • 38 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

Swim Up Suite Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Smart TV
Pillow menu
Renovated in 2020
Premium bedding
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Deluxe Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Smart TV
Renovated in 2020
Blackout curtains
Premium bedding
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Family Suite Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Smart TV
Renovated in 2020
Premium bedding
Blackout curtains
  • 90 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Smart TV
Pillow menu
Renovated in 2020
  • 90 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Similar properties

About the area

Cancun

A luxury stay in Cancun awaits you at Moon Palace Cancún - All Inclusive. You'll be 3 km (1.9 mi) from Moon Palace Golf Club and 10.7 km (6.7 mi) from Riviera Cancun Golf Resort. Highlights at this all-inclusive property include 16 restaurants, 7 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The theme restaurant, Momo Teppanyaki, serves Asian cuisine and is open for dinner. With 11 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and golf course. Plus you'll find a marina, a nightclub and free Wi-Fi in public areas. Free buffet breakfast is available daily between 6:00 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 20-minute drive of this Cancun property include Delfines Beach and El Rey Ruins.

What's nearby

  • Xoximilco - 9 min walk
  • El Tinto Golf Course - 2 min drive
  • Moon Palace Golf Club - 4 min drive
  • Riviera Cancun Golf Resort - 14 min drive
  • Iberostar Cancun Golf Course - 17 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 8 min drive

Restaurants

  • Grand Lobby Bar - 6 min drive
  • Sky Bar - 8 min drive
  • Lobby Bar - 8 min drive
  • Cusco - 9 min drive
  • Grand Central Buffet - 8 min drive

About this property

Moon Palace Cancún - All Inclusive

Ocean-view property with a nightclub, near Moon Palace Golf Club
Moon Palace Cancún - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancún - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 16 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 9 swim-up bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancún - All Inclusive was completed in January 2020.

Smoking is allowed in designated areas at this Cancun property.

  • 2036 guestrooms or units
  • 3 levels
  • 16 buildings
  • 16 dining venues
  • 9 swim-up bars
  • 11 bars or lounges
  • 2 coffee shops
  • Buffet breakfast (free)
  • Nightclub
  • Karaoke
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Locker space
Moon Palace Cancún - All Inclusive offers 2036 air-conditioned accommodations with indoor private hot tubs and minibars. Rooms open to balconies. Beds feature premium bedding. 55-inch Smart televisions come with satellite channels and pay-per-view films. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 36 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English, French, German, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 11:00 AM
  • 11 bars/lounges
  • 16 restaurants
  • 2 coffee shops/cafes
  • 9 swim-up bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Agra
  • Los Caporales
  • Momo Teppanyaki
  • Riviera Maya
  • Trattoria

Things to do

  • 2 outdoor tennis courts
  • 27 holes of golf
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free beach club
  • Free children's club
  • Full-service spa
  • Games
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Gym
  • Karaoke
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Waterslide
  • Windsurfing

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 16 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Renovated entire property - January 2020
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste on request
  • Towels

Entertainment

  • 55-inch Smart TV with cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

Outdoor space

  • Balcony

More

  • Air conditioning
  • Desk
  • Eco-friendly cleaning products available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (return)
  • Airport shuttle fee per child: USD 26 (return), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Frequently asked questions

What is the cancellation policy at Moon Palace Cancún - All Inclusive?

Moon Palace Cancún - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Moon Palace Cancún - All Inclusive?

As of 18 May 2024, prices found for a 1-night stay for 2 adults at Moon Palace Cancún - All Inclusive on 21 May 2024 start from AU$853.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Moon Palace Cancún - All Inclusive?

Yep, Moon Palace Cancún - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Moon Palace Cancún - All Inclusive?

The closest beach to Moon Palace Cancún - All Inclusive is Delfines Beach (11.6 km).

Is there a spa on site at Moon Palace Cancún - All Inclusive?

Yep, there is an onsite spa at Moon Palace Cancún - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Moon Palace Cancún - All Inclusive have a pool?

Yep, and guests recommend it! Moon Palace Cancún - All Inclusive has 7 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Moon Palace Cancún - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Moon Palace Cancún - All Inclusive?

Moon Palace Cancún - All Inclusive features 7 outdoor pools, a full-service spa and a nightclub. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Moon Palace Cancún - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and premium bedding in the guestrooms, help set the scene for a romantic weekend at Moon Palace Cancún - All Inclusive.

Is Moon Palace Cancún - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Moon Palace Cancún - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Moon Palace Cancún - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Moon Palace Cancún - All Inclusive serve breakfast?

Yep, complimentary buffet brekkie is available daily between 6:00 AM and 11:00 AM.

Is there a free airport shuttle available at Moon Palace Cancún - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Moon Palace Cancún - All Inclusive?

Yep, you can grab a meal at Moon Palace Cancún - All Inclusive's onsite restaurant that serves Asian cuisine.

What time are check-in & check-out at Moon Palace Cancún - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Moon Palace Cancún - All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Moon Palace Cancún - All Inclusive?

Yep, Moon Palace Cancún - All Inclusive has a 27-hole golf course. A golf driving range, golf lessons, mini golf and golf carts are also available.

Moon Palace Cancún - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1249 out of 2373 reviews" "
Rating 8 - Good. 456 out of 2373 reviews" "
Rating 6 - Okay. 276 out of 2373 reviews" "
Rating 4 - Poor. 178 out of 2373 reviews" "
Rating 2 - Terrible. 214 out of 2373 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property good service
Stayed 4 nights in Feb 2024

8/10 Good

Lalit K.

Liked: Staff & service, amenities, property conditions & facilities
Expedia VIP is such a Scam. We did not get any special service. No complimentary upgrade...just a bottle of wine.
Stayed 4 nights in Feb 2024

8/10 Good

Dongmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fairly great. Room is quite old, and leaky spots. Tap water (shower) stinks, seems like pipe is old. Food is average, pretty good. Not too bad Drinks pretty good. Staffs are mostly kind and tend to help, but some staffs are not. Some sales staffs push too much for membership, and when I expressed, not interested, their faces just changed, and I felt a bit offended by their languages or the way of saying. Overall it's good place for 5 days.
Stayed 4 nights in Feb 2024

10/10 Excellent

Ellen

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moon Palace was really nice! I wouldn’t go if you’re not bringing a kid, go find an adults only property if that’s the case, but if you have a kid (or several) it’s everything you could want. The infrastructure of this place blew my mind: constantly running golf carts to take you places, really fast room service and supply requests (which is NOT the case everywhere), and an app that works extremely well when onsite. Much of the food and liquor options are a mark above other all inclusive places, too.
Stayed 4 nights in Feb 2024

10/10 Excellent

Roberta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay We had an amazing time
Stayed 7 nights in Feb 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was pretty clean and quiet , but the beach was disappointing because it was fool of seaweed and it looked brown, but they were cleaning it out. Cancun adventure Excursions was definitely fun !
Stayed 3 nights in Feb 2024

8/10 Good

tommy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Heard some good things about this property so we gave it a try. Overall it was a OK resort yet price was more then RIU and Barcelo so we thought it might be super. However, the food was ok, shows were decent, room at Nizuc was nice but a little old, and beach area was not swimmable.
Stayed 3 nights in Feb 2024

6/10 Okay

ROJARANI GOUD

Liked: Cleanliness
Disliked: Staff & service
Room service is not good
Stayed 5 nights in Feb 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

8/10 Good

Kenil

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge property, polite staff, we had a 2 yr old baby with us, even he enjoyed. So many pools, so many activities Great playroom for kids. Pickleball, lawntennis available for free for adults Good food options. But make sure you reserve dinner tables in advance
Stayed 5 nights in Feb 2024