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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property
Luxury property on the beach, with 8 outdoor swimming pools

Choose dates to view prices

Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Outdoor wedding area
Free minibar, in-room safe, desk, blackout curtains
3 bars/lounges, 3 swim-up bars, 2 poolside bars, 4 beach bars
Free minibar, in-room safe, desk, blackout curtains
Lobby
Reviews
7.4

Good

Popular amenities

  • Hot tubHot tubHot tub
  • SpaSpaSpa
  • PoolPoolPool
  • Breakfast includedBreakfast includedBreakfast included
  • All-inclusive
  • RestaurantRestaurantRestaurant

Enjoy the area

Map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580
  • Popular LocationMoon Palace Golf Club14 min drive
  • Popular LocationPetempich Bay17 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)18 min drive
  • Popular LocationPuerto Morelos Town Square24 min drive

Room options

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

View from room

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
Separate bath and shower
  • 55 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Family Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
Separate bath and shower
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Jetted bath
Rainfall showerhead
  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out

View from room

Luxury Presidential Two Bedroom Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Jetted bath
Rainfall showerhead
  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Family Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
Separate bath and shower
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
Separate bath and shower
  • 52 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Jetted bath
Rainfall showerhead
  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Jetted bath
Rainfall showerhead
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Luxury Suite Ocean View with Terrace Jacuzzi

Luxury Suite Ocean View with Terrace Jacuzzi

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
Separate bath and shower
  • 55 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Jetted bath
Rainfall showerhead
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out Diamond Club

View from room

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Jetted bath
Rainfall showerhead
  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
Separate bath and shower
  • 52 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Jetted bath
Rainfall showerhead
  • 353 sq m
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential Two Bedroom Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Jetted bath
Rainfall showerhead
  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Jetted bath
Rainfall showerhead
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

View from room

Luxury Junior Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
Separate bath and shower
  • 52 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

View from room

Luxury Junior Suite Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
Separate bath and shower
  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out

View from room

Luxury Presidential One Bedroom Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Jetted bath
Rainfall showerhead
  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out DC

View from room

Luxury Presidential Two Bedroom Suite Swim Out DC

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Jetted bath
Rainfall showerhead
  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

View from room

Luxury Junior Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
Separate bath and shower
  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite with Terrace Jacuzzi

View from room

Luxury Suite with Terrace Jacuzzi

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
Separate bath and shower
  • 55 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Jetted bath
Rainfall showerhead
  • 298 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

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About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino. You'll be 10.2 km (6.3 mi) from El Tinto Golf Course and 16.8 km (10.5 mi) from Ventura Park Cancun. Highlights at this all-inclusive property include 9 restaurants, 8 outdoor swimming pools, and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, detox wraps, and body wraps along with access to the sauna. The buffet restaurant, Gourmet Marche, serves international cuisine and is open for breakfast, lunch, and dinner. With 4 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the 3 outdoor tennis courts and free water park. Business travelers can take advantage of meeting rooms, a conference center, and a business center. Other amenities include a casino, a nightclub, and free WiFi in public areas. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .With a stay at this 4.5-star Puerto Morelos property, you'll be 20.4 km (12.6 mi) from Puerto Morelos Town Square.

What's nearby

  • Moon Palace Golf Club - 14 min drive
  • Petempich Bay - 17 min drive
  • Ventura Park Cancun - 19 min drive
  • Puerto Morelos Beach - 23 min drive
  • Puerto Morelos Town Square - 24 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • Agave Mexican Cuisine - 16 min walk
  • Grand Lobby Bar - 15 min drive
  • Cusco - 18 min drive
  • Grand Central Buffet - 17 min drive
  • The Grill - 17 min drive

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Luxury property on the beach, with 8 outdoor swimming pools
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 3 swim-up bars, and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Cabanas on the beach (free)
  • Conference rooms
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers 840 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. Plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 3 swim-up bars
  • 4 beach bars
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj
  • Zen

Things to do

  • 12 slot machines
  • 3 outdoor tennis courts
  • 8 gaming tables
  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Casino
  • Children's pool
  • Fishing
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Motor boating
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Spa tub
  • Steam room
  • Water skiing
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom

More

  • 4 floors
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer on request
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • MP3 dock
  • Plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Contactless check-in and check-out are available

Check-out

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is undergoing renovations from April 10 2024 to July 30 2024 (completion date subject to change).
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. Contactless check-in and contactless check-out are available.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Frequently asked questions

What is the cancellation policy at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

As of 4 May 2024, prices found for a 1-night stay for 2 adults at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino on 14 May 2024 start from AU$533.75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Yep, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino has a free self car park.

Is there a spa on site at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Yep, there is an onsite spa at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have a waterslide?

Yep, this property has a waterslide!

What makes Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino.

Is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino family-friendly?

You bet! With amenities like a free kids' club and a children's pool, as well as childcare services in the guestrooms, it's no surprise Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is a hit with families.

Are there hot tubs in the rooms at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

No, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino does not offer an airport shuttle service.

Are pets allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

No, pets and service animals are not allowed.

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 743 out of 1865 reviews" "
Rating 8 - Good. 418 out of 1865 reviews" "
Rating 6 - Okay. 270 out of 1865 reviews" "
Rating 4 - Poor. 197 out of 1865 reviews" "
Rating 2 - Terrible. 237 out of 1865 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer Sonia

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jan 2024

8/10 Good

Alicia

Liked: Cleanliness, staff & service
This is a lovely property with equally lovely staff who are eager to please. The rooms could use some TLC with touch ups and new furniture and some of the grounds needs some attention but overall it’s a big beautiful resort with lots to offer. I would return and I would recommend it.
Stayed 8 nights in Jan 2024

10/10 Excellent

Tawny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

2/10 Terrible

Jun

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024

6/10 Okay

JORGE

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Rooms are not how like the photos show. Not clean, up to quality and old dirty walls. Great choice of food with many restaurants. Overall 6/10

8/10 Good

Spencer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Very nice beach. Not too crowded. Received very good service. Some food was good, some was only ok, but nothing terrible. Only real complaint was we had a room with a rooftop pool which was not in good shape, so we did not use it. Unfortunate because we were pretty excited about that feature, but it just meant we had to go all the way outside to one of the 4 other pools…tough life.
Stayed 3 nights in Jan 2024

10/10 Excellent

Sahil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Kshitiz

Liked: Cleanliness
Disliked: Staff & service
limited vegetarian food options. No hospitality. Staff just trying ti male money by tips. Complains go no where.
Stayed 3 nights in Jan 2024

6/10 Okay

Yoko

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Move Fast To Get A Spot By The Pool
The staff at this hotel is exceptional! All were friendly and very responsive to the needs of all guests, great job! The hotel was not fully occupied but if you want a spot by one of the pools you better be down by the pool by 8:00 a.m. as the chairs fill up FAST! They don't allow dinner reservations unless you are not Diamond member or buy a bottle of wine, then you can reserve a spot. The Japanese Hibachi restaurant was great! The steakhouse was TERRIBLE! I ordered a NY Strip which was really a flank steak and was filled with gristle! Portions were small at all of the restaurants. The buffet was good with a wide selection. The beach was great and had staff serving drinks, NICE!
Stayed 6 nights in Jan 2024