4/10 Poor
Carly
Travelled with family
10 Mar 2024
Liked: Cleanliness
Disliked: Staff & service
The hotel itself seems nice. However we stayed for 2 nights with a toddler & from 7.30-10pm every night there were kids in the pool screaming the entire time. It was hard going getting out little one to sleep. I’m all got kids having fun, but when the rooms are all centred around the pool, people should have some respect for other guest staying there and staff should enforce some rules. We made sure our toddler had fun in the pool but wasn’t loud and we made sure she enjoyed it at a time that people were not winding down for the day. If you stay on the 3rd floor you maybe lucky to avoid any noise from the pool area. We were on the second floor. Unfortunately the parents had no control over the kids and staff didn’t seem to care that other guests were complaining. Breakfast was ok, they had some hot and cold items to choose from. Room in itself was good, beds comfy, pillows were horrible way to puffy, my neck was sore each morning.
Overall good spot to enjoy some time on the mountain. Would consider elsewhere with a separate area for the pool next time. we’ve stayed in other hotels with atrium pools and never had this experience before.