I understand this is a fairly new hotel, nevertheless in the service industry... "customer service" FOR ALL is the key. The hotel needs to improve in controlling the noise. You can hear people in the hallway talking loud at 2 am. Either they put signs on the hallway or they find a way to soundproof it. The staff, particularly the front desk, can be more attentive and sensitive to their guests. When I checked in, I waited for almost 10 minutes before I got attended to because the lady was on the phone and I guess the other receptionist was on a break because she was just at the back. When I checked out, instead of checking the room thoroughly, the receptionist asked me if I took the hangers.