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The Empress Hotel

4.0 star property
Upscale hotel on the beach, near Palace Casino

Choose dates to view prices

Photo gallery for The Empress Hotel

Property entrance
Panoramic Penthouse, Sea View | Balcony view
Front of property
Panoramic Penthouse, Sea View
Piano bar, beach views, open daily
Reviews
8.4

Very good

Popular amenities

  • Breakfast included
  • LaundryLaundryLaundry
  • HousekeepingHousekeepingHousekeeping
  • Room serviceRoom serviceRoom service
  • Restaurant
  • BarBarBar

Explore the area

Map
Central Promenade, Douglas, England, IM2 4RA
  • Popular LocationDouglas Beach1 min walk
  • Popular LocationPalace Casino5 min walk
  • Popular LocationGaiety Theatre6 min walk
  • AirportIsle of Man (IOM)22 min drive

Room options

View all photos for Executive Double or Twin Room, 1 Bedroom, Sea View

Executive Double or Twin Room, 1 Bedroom, Sea View

Executive Double or Twin Room, 1 Bedroom, Sea View

10/10 Exceptional

Highlights

Heating
LED TV
Blackout curtains
Separate bedroom
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
  • 28 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Double or Twin Room, 1 Bedroom, Sea View

Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Double or Twin Room, 1 Bedroom, Sea View

10/10 Exceptional

Highlights

Heating
LED TV
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 20 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Panoramic Penthouse, Sea View

Panoramic Penthouse, Sea View

Panoramic Penthouse, Sea View

10/10 Exceptional

Highlights

Balcony
Heating
LED TV
Blackout curtains
Separate bedroom
Shower/bath combination
Hairdryer
Private bathroom
  • 49 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom, Sea View

Executive Suite, 1 Bedroom, Sea View

Executive Suite, 1 Bedroom, Sea View

10/10 Exceptional

Highlights

Separate sitting area
Heating
LED TV
Blackout curtains
Separate bedroom
Shower/bath combination
Hairdryer
Private bathroom
  • 35 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Classic Single Room, 1 Single Bed

Classic Single Room, 1 Single Bed

Classic Single Room, 1 Single Bed

9.3/10 Wonderful

Highlights

Heating
LED TV
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

8.1/10 Very good

Highlights

Heating
LED TV
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Executive Double Room, Sea View

Executive Double Room, Sea View

Executive Double Room, Sea View

9.8/10 Exceptional

Highlights

Heating
LED TV
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

9.1/10 Wonderful

Highlights

Heating
LED TV
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 17 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.1/10 Very good

Highlights

Heating
LED TV
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

About the area

Douglas

The Empress Hotel puts you in the heart of Douglas, within just a 10-minute stroll of Douglas Beach and Palace Casino. Highlights at this beachfront hotel include free buffet breakfast, a restaurant and a bar/lounge. .The restaurant, The Brasserie Restaurant, is open for dinner. The Piano Bar is the hotel's own piano bar, serving drinks along with lunch and dinner. 2497 square feet (232 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas and a snack bar/deli. Each morning free breakfast is served. There's also the convenience of free parking nearby. .Places within a 15-minute walk of this 4-property class Douglas hotel include Gaiety Theatre and Manx Museum.

What's nearby

  • Douglas Beach - 1 min walk
  • Palace Casino - 5 min walk
  • Gaiety Theatre - 6 min walk
  • Manx Museum - 13 min walk
  • National Sports Centre - 4 min drive

Getting around

  • Douglas Ferry Station - 17 min walk
  • Isle of Man (IOM) - 22 min drive

Restaurants

  • Bordello - 15 min walk
  • Terrace Chippy & Diner - 12 min walk
  • Bushy's TT Village - 6 min walk
  • 1886 Bar & Grill - 13 min walk
  • Starbucks - 14 min walk

About this property

The Empress Hotel

Upscale hotel on the beach, near Palace Casino
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 2497 square feet (232 square metres) and includes conference space. The business-friendly The Empress Hotel also features a vending machine, a garden, and dry cleaning/laundry services.

This Victorian Douglas hotel is smoke free.

  • 104 guestrooms or units
  • 4 levels
  • Conference rooms
  • 2497 sq ft of conference space
  • 232 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Garden
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Empress Hotel offers 104 accommodations with coffee/tea makers and a hairdryer. 40-inch LED televisions come with satellite channels.

This Douglas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

Bulgarian, English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres
  • Street parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie Restaurant
  • The Piano Bar

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Wedding services

Business services

  • 2,497 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Ballroom
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per night.
  • Cots (infant beds) are available for GBP 15.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Empress Hotel Douglas
Empress Douglas
The Empress Hotel Hotel
The Empress Hotel Douglas
The Empress Hotel Hotel Douglas

Frequently asked questions

What is the cancellation policy at The Empress Hotel?

The Empress Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Empress Hotel?

As of 23 May 2024, prices found for a 1-night stay for 2 adults at The Empress Hotel on 24 May 2024 start from AU$184.45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Empress Hotel?

Yep, The Empress Hotel is on Douglas Beach which hotel guests recommend.

Does The Empress Hotel serve breakfast?

You bet, travelers quite like the free buffet breakfast here! Offered daily from 7:00 AM to 10:00 AM, this is the spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at The Empress Hotel?

No, The Empress Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Empress Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Empress Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at The Empress Hotel?

No, only service animals are allowed.

The Empress Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 278 out of 710 reviews" "
Rating 8 - Good. 314 out of 710 reviews" "
Rating 6 - Okay. 75 out of 710 reviews" "
Rating 4 - Poor. 23 out of 710 reviews" "
Rating 2 - Terrible. 20 out of 710 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is quiet and located near the beach.
Stayed 4 nights in Feb 2024

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr Potts
Excellent hotel, no issues, great service. Great location, parking can be a challenge. Spaces opposite hotel (free) but 1st come 1st served. Restaurant food is really good!
Stayed 3 nights in Feb 2024

8/10 Good

Susan

Travelled with family
Very clean, large family room. Breakfast good. Sadly lift out of service while we were there but managed stairs.
Stayed 2 nights in Jan 2024

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Stayed 6 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice on the Prom
Second time staying at this hotel. It is quiet, safe, comfortable, and offers complimentary breakfast. I find this to be an excellent value hotel on the prom. One of the higher end styled ones. The onsite bar and restaurant are also excellent. I will stay here again in the future!
Stayed 1 night in Oct 2023

8/10 Good

Ann

Liked: Amenities
Stayed 2 nights in Dec 2023

8/10 Good

Simon

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Chris

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ok stay
Stopped here on business for one night, my stay was ok and the staff we met were lovely. However we had a lot of high winds and heavy rain while there, my room was a seaview room on the third floor which was nicely decorated and comfy but the windows didnt seal in the frame correctly and the wind whistled through the frame all night, even the curtains moved with the force of the wind. I woke up in the morning to the window sill completely covered in rainwater which was running onto the floor. The wind issue also allowed the room to be quite cold even with the radiator on full. Breakfast was good with plenty of choice, we didnt have dinner in the hotel, instead we ate out at a local indian restaurant.
Stayed 1 night in Dec 2023