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A family-friendly stay in George Town awaits you at Shangri-La Golden Sands, Penang. You'll be 0.2 km (0.1 mi) from Ferringgi Beach and 3.3 km (2.1 mi) from Tropical Spice Garden. Highlights at this beachfront resort include 2 outdoor swimming pools, a golf course, and a free water park.
The resort's own lounge bar and beach bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the 2 outdoor tennis courts, free kids' club, and gym. Business travelers can take advantage of 5 meeting rooms, a conference center, and a business center. Additionally, you'll find free WiFi in public areas, a kids' swimming pool, and a snack bar/deli. Continental breakfast is available daily between 9:00 AM and 1:00 PM. There's also the convenience of free self parking.
Sights you'll find in the area of this George Town resort include ESCAPE Adventureplay and Entopia by Penang Butterfly Farm.
Shangri-La Golden Sands, Penang ratings based on 13 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Shangri-La Golden Sands, Penang
Everyone (10)Couples (2)Family (2)
5 out of 5
Had a great Holiday
Posted by Vincent on 5 Jan. 2023
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Comment from Hotel Management
9 Jan. 2023
by SL Penang
It has been our pleasure to welcome you to Golden Sands. We look forward to welcoming you back soon.
4 out of 5
Property was very good - needed to ask for bathmat as not provided. Also no hairdryer in room.
Posted by a verified traveller on 1 Dec. 2019
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Comment from Hotel Management
2 Dec. 2019
by GSH
Dear Guest,
Thank you for choosing Golden Sands Resort by Shangri-La and we are delighted to hear that you and your family had a great time and were satisfied with the quality of our resort and our services! It was certainly a privilege to serve you as our guest as providing excellent customer service is what we pride against and we look forward to welcoming you back soon to experience our hospitality at its best.
Best regards,
Suleiman TAR
Director of Communications
5 out of 5
Great hotel in a fantastic location with wonderful staff I would highly recommend a stay
Posted by a verified traveller on 5 Jan. 2019
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Comment from Hotel Management
7 Jan. 2019
by GSH
Dear Guest,
Thank you for choosing Golden Sands Resort by Shangri-La for your holiday trips! We are pleased to learn that you had an amazing time during your stay and were satisfied with our team's performance as our team were able to accommodate to your every needs.
Its been an honor to serve you as our guest and we will be looking forward to welcome you back soon in your next visit to experience our hospitality at its best!
Best regards,
Suleiman TAR
Director of Communications
4 out of 5
A really good atmosphere with friendly staff. Would return again.
Posted by a verified traveller on 29 Dec. 2018
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Comment from Hotel Management
4 Jan. 2019
by GSH
Dear Guest,
Thank you so much for choosing Golden Sands Resort by Shangri-La for your holiday trip! We thrilled to hear that you had an amazing stay with us and were satisfied with our team's performance as it is our priority to deliver the best customer service to all our guest. We are looking forward to see you again soon in your next visit to experience our hospitality at its best!
Best regards,
Suleiman TAR
Director of Communications
5 out of 5
great staff, great amenities, a fantastic holiday venue.
Posted by Michael, from Australia on 17 Sep. 2018
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Comment from Hotel Management
20 Sep. 2018
by SLPenang
Dear Michael,
Thank you for your comments. We are happy to hear that you enjoyed your stay. We hope to see you again.
Best regards,
Suleiman TAR
Director of Communications
5 out of 5
I was there with my wife and 2 kids for 8 nights and have to admit it was beyond what I expected... the staff are so friendly, they make your experience fantastic.. my young children absolutely loved it and will definately be coming back very soon...
Posted by Khalel, from Sydney on 13 Sep. 2018
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Comment from Hotel Management
3 Oct. 2018
by GSH
Dear Mr Khalel,
We are very pleased to hear that from you, we are very delightful to serve you and your family as our guests of Golden Sands Resort! We are looking forward to welcoming you to experience our hospitality at its best!
Best regards,
Suleiman TAR
Director of Communications
4 out of 5
Nice family Resort, plenty for kids to do. Really nice breakfast. Resort staff are very helpful and friendly. This is our second stay at Goldern Sands and will return again.
Mr Foo massage on the beach out side the Resort is a must do if you go any where in Penang.
Posted by John,Joy, from Bull Creek Western Australia on 12 Sep. 2018
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Comment from Hotel Management
3 Oct. 2018
by GSH
Dear John
Thank you for your review. We are very happy to hear that you and your family enjoyed your stay. We are looking forward to see you again!
Best regards,
Suleiman TAR
Director of Communication
3 out of 5
Very busy, lots of children, so if you are after peace & quiet look elsewhere.
ROOM: The bathroom has no separate shower, it is a bath hand shower, disappointing. The beds are very hard, did not sleep well.
The buffet food, especially breakfast, is OK tastewise, but it is always the same, so after 2 or 3 days you get tired of it. The breakfast is mostly Malay and Chinese food, so if you don't like curry, fried chicken, greasy noodles and various Asian soups for breakfast, the "western" section is limited.
Room service food (fatoush salad, hamburger and a few other dishes that we tried) was poor.
The cocktails in the lobby bar were also substandard, in fact the worst cocktails we've tried.
The pool closes 7 PM, too early, the gym is small but OK.
The area around the hotel is busy (traffic) and ugly/dirty, we did not enjoy Penang at all. The shopping was expensive and compared to KL very limited. Even Penang food, so widely praised, was better and cheaper in KL than in Penang!
The hotel is very far from the airport and far from Georgetown, the hotel provides a shuttle bus there and back a few times of the day, so that somewhat compensates for that inconvenience.
Posted by a verified traveller on 30 Apr. 2018
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Comment from Hotel Management
1 May 2018
by GSH
Dear guest,
Thank you for sharing your feedback with us and for the opportunity to stay with us during your recent visit. I deeply regret that we did not meet your expectations on this occasion, your feed-back is much appreciated.
Best regards,
Suleiman TAR
Director of Communications
4 out of 5
Maybe an inspection of the rooms after cleaning would improve the quality, they were clean but still grit on the floor most days and the outside of the shower glass had sticky marks on it from day one to day 6.
Posted by Tracey, from Central coast NSW on 15 Apr. 2018
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Comment from Hotel Management
20 Apr. 2018
by GSH
Dear Tracey,
Thank you for sharing your experience with us. We sincerely apologize for the inconveniences mentioned in your comments and understand that your stay could have been better. Please be assured that your feedback has been shared with our team who continually strive to further improve our service standards to ensure that you enjoy seamless experience. We truly value your feedback and we look forward to welcoming you back.
Best regards,
Suleiman TAR
Director of Communications
4 out of 5
The hotel has a lot for kids with the water park and parents as well. It is at one end of the night markets that are directly outside the hotel. The shuttle bus into Georgetown is great and a drop off at Gurney Mall on the way, only downside is no pickup from the Mall. The hotel is starting to show signs of wear but in saying that it is well maintained, though a bit more could be done cleaning the rooms.
Posted by Ian, from Sydney Australia on 15 Apr. 2018
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Comment from Hotel Management
18 Apr. 2018
by GSH
Dear Ian,
Thank you for sharing your experience with us. It was a pleasure to have you here during your recent visit in Penang. We view feedback seriously as an opportunity for us to improve further. Once again, thank you for your comments and we look forward to see you again.
Best regards,
Suleiman TAR
Director of Communications
As a guest of Shangri-La Golden Sands, Penang, you'll find a golf course, a complimentary water park, and 2 outdoor swimming pools. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center, 5 meeting rooms, and limo/town car service. A children's pool, a health club, and a library are also featured at the family-friendly Shangri-La Golden Sands, Penang. You'll have access to the outdoor pool and health club at a partner property. Free self parking is available. Smoking is allowed in designated areas at this George Town resort.
387 guestrooms or units
7 levels
Built in 1980
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Poolside lounge chairs
Umbrellas for the pool
Conference center
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Library
Convenience store
Garden
Outdoor picnic space
Gift shop
Beauty salon
Newspapers in lobby (free)
Television in lobby
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Bar or lounge
Bar on the beach
Bar by the pool
Dining venue
Family Friendly Amenities
Family property
Free water park access
Number of outdoor pools - 2
Children's pool
Waterslide
Supervised childcare/activities (free)
Free WiFi
Outdoor tennis courts - 2
Children's club (free)
Free area shuttle
Grocery/convenience store
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Playground on site
Miniature golf on site
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
, Free wired internet
Parking
Free self parking
, Free parking nearby
Transport
Parking: Free self parking
Room Amenities
Shangri-La Golden Sands, Penang offers 387 accommodations, which are accessible via exterior corridors and feature minibars and safes. A pillow menu is available. 43-inch LCD televisions come with premium cable channels. Bathrooms include showers, bathrobes, slippers, and bidets. This George Town resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
Minibar
In-room dining (24 hours)
LCD television
Cable channels
Premium channels
Coffee maker
Hypo-allergenic bedding
Pillow options
Shower
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Nightly turndown service
Childcare in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Bidet
Telephone
Iron and ironing board
Desk
Blackout drapes
Exterior corridor access
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy continental breakfast daily from 9:00 AM to 1:00 PM.
Shangri-La Golden Sands, Penang has a restaurant on site.
Late night fare is available from 24-hour room service.
Spa Services
Massages on beach
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at 11:00 PM
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child 11 years old or younger stays free when using existing bedding.
Rollaway/extra beds are available for MYR 150 per night.
Free cribs (infant beds)!
Pet Policy
Pets and service animals are not allowed at Shangri-La Golden Sands, Penang
Policies
The listed child breakfast fee applies to guests age 11 and younger.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. Contactless check-in and contactless check-out are available.
Children stay free
Service animals not allowed
Noise-free rooms not guaranteed
One child stays free
Car recommended
Debit cards not accepted
Staffed front desk
Children stay free - maximum age 11
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for lunch
Individually wrapped food options are available for dinner
Individually wrapped food options are available through room service
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: MYR 3.00 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for continental breakfast: approximately MYR 78 per person
Rollaway bed fee: MYR 150 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Golden Sands Resort Shangri-La
Golden Sands Resort Shangri-La Penang George Town
Golden Sands Shangri-La
Golden Sands Shangri-La Penang George Town
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
Golden Sands Resort by Shangri La
Shangri Golden Sands, Penang
Shangri La Golden Sands Penang
Shangri-La Golden Sands, Penang Resort
Golden Sands Resort by Shangri La Penang
Shangri-La Golden Sands, Penang George Town
Shangri-La Golden Sands, Penang Resort George Town
You should know
One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions
Shangri-La Golden Sands, Penang offers free cancellation on select room rates. Check out the cancellation policy for more info.
Yep, Shangri-La Golden Sands, Penang has a free self car park.
Yep, Shangri-La Golden Sands, Penang is a short 3-minute walk from Ferringgi Beach. Fun beach activities include volleyball. You can also find boat tours.
Yep, and guests recommend it! Shangri-La Golden Sands, Penang has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.
Yep, this property has a waterslide!
You bet! With amenities like a free kids' club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise Shangri-La Golden Sands, Penang is a hit with families.
Sure does, continental breakfast is served daily from 9:00 AM to 1:00 PM.
No, Shangri-La Golden Sands, Penang does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant.
Check-in begins at 3:00 PM. Check-out time is noon.
No, pets and service animals are not allowed.
Yep, Shangri-La Golden Sands, Penang has a 9-hole golf course. Golf lessons and mini golf are also available.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
