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Lake Kivu Serena Hotel

4.0 star property
Beachfront, with full-service spa

Choose dates to view prices

Photo gallery for Lake Kivu Serena Hotel

Exterior
Terrace/patio
Junior Suite
Breakfast, lunch and dinner served
Lobby sitting area
Reviews
8.6

Excellent

Popular amenities

  • SpaSpaSpa
  • PoolPoolPool
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • Parking includedParking includedParking included

Explore the area

Map
Gisenyi Rwanda, Gisenyi, 00100
  • Popular LocationGisenyi Beach1 min drive
  • Popular LocationRwanda Tourism University College2 min drive
  • Popular LocationUniversité Libre de Kigali3 min drive

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Hairdryer
Bathrobes
Private bathroom
Free bottled water
Satellite channels
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Twin Room

Family Twin Room

Family Twin Room

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Hairdryer
Bathrobes
Private bathroom
Free bottled water
Coffee/tea maker
  • 25 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Hairdryer
Bathrobes
Private bathroom
  • 40 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Similar properties

Pool
Gorillas Lake Kivu Hotel
Pool
Kids pool
Parking included
Free WiFi
3.7 out of 5, Good, (36)
The price is AU$173
for 1 night
includes taxes & fees
25 May - 26 May
Gorillas Lake Kivu Hotel

About the area

Gisenyi

At Lake Kivu Serena Hotel you'll be steps from Gisenyi Beach and 2 km (1.3 mi) from Rwanda Tourism University College. Highlights at this beachfront hotel include a full-service spa, a restaurant, and an outdoor swimming pool. .The restaurant, The Lake Restaurant, serves British cuisine and is open for breakfast, lunch, and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the onsite gym. Additionally, you'll find free WiFi in public areas, a 24-hour business center, and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4-star Gisenyi hotel include Université Libre de Kigali and Nyamyumba Hot Springs.

What's nearby

  • Gisenyi Beach - 1 min drive
  • Rwanda Tourism University College - 2 min drive
  • Université Libre de Kigali - 3 min drive
  • Nyamyumba Hot Springs - 6 min drive
  • Parc National des Virunga - 9 min drive

Restaurants

  • Restaurant Chalet - 8 min drive
  • Kivu Resto - 4 min drive
  • Ble' d' or - 3 min drive
  • Il razentino - 5 min drive
  • Bodega Goma - 3 min drive

About this property

Lake Kivu Serena Hotel

Beachfront, with full-service spa
Lake Kivu Serena Hotel offers its guests a full-service spa, an outdoor pool, and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A 24-hour business center and meeting rooms are available. A terrace, gift shops/newsstands, and a garden are also featured at Lake Kivu Serena Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Gisenyi hotel.

  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference rooms
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Lake Kivu Serena Hotel offers 30 air-conditioned accommodations with safes and complimentary bottled water. LCD televisions come with premium satellite channels.

Bathrooms include bathtubs or showers and hair dryers. This Gisenyi hotel provides complimentary wireless Internet access.

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • The Lake Restaurant
  • Ziwani Cafe

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Building
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Lake Kivu Serena Hotel

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per person (one-way)
  • Airport shuttle fee per child: USD 60 (from 4 to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, Barclaycard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

Property Registration Number A505/06

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Kivu Serena
Kivu Serena Hotel
Lake Kivu Hotel
Lake Kivu Serena
Lake Kivu Serena Gisenyi
Lake Kivu Serena Hotel
Lake Kivu Serena Hotel Gisenyi
Serena Hotel Kivu
Serena Hotel Lake Kivu
Serena Kivu
Lake Kivu Serena Hotel Hotel
Lake Kivu Serena Hotel Gisenyi
Lake Kivu Serena Hotel Hotel Gisenyi

Frequently asked questions

What is the cancellation policy at Lake Kivu Serena Hotel?

Lake Kivu Serena Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Lake Kivu Serena Hotel?

As of 11 May 2024, prices found for a 1-night stay for 2 adults at Lake Kivu Serena Hotel on 9 June 2024 start from AU$291.66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Lake Kivu Serena Hotel?

Yep, Lake Kivu Serena Hotel has a free self car park.

Is there a spa on site at Lake Kivu Serena Hotel?

Yep, there is an onsite spa at Lake Kivu Serena Hotel.

Does Lake Kivu Serena Hotel have a pool?

Lake Kivu Serena Hotel has a pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

Is Lake Kivu Serena Hotel family-friendly?

You bet! With amenities like babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise Lake Kivu Serena Hotel is a hit with families.

Is there a free airport shuttle available at Lake Kivu Serena Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Are pets allowed at Lake Kivu Serena Hotel?

No, pets and service animals are not allowed.

Lake Kivu Serena Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 41 out of 79 reviews" "
Rating 8 - Good. 26 out of 79 reviews" "
Rating 6 - Okay. 7 out of 79 reviews" "
Rating 4 - Poor. 4 out of 79 reviews" "
Rating 2 - Terrible. 1 out of 79 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Catriona, Newar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Serena Hotel in Lake Kivu was lovely. We had a great room with a lake view. Since we traveled with a guide we did not use any of the extra guest services but we did take a boat ride out to the Nyamyumbo hot springs which was quite an experience. The opposite of a hotel spa! Staff were very pleasant and accommodating. I would recommend this hotel!
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

YOUKYOUNG, New Orleans

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Great lake view, beautiful landscape and relaxing place. It was a nice stop after hiking Volcano National Park. The property is a bit outdated. Carpet and chairs in our room had lots of stains. Bathroom door was dusty, but shower (hot water & pressure) was good.
Stayed 1 night in Sep 2023

10/10 Excellent

Murithi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay on the serene , quiet and scenic environment. The service and hotel dining is great
Stayed 2 nights in Jul 2023

10/10 Excellent

Georgia

Stayed 4 nights in Jun 2023

10/10 Excellent

Claude

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are really good. They provide high level customer care.
Stayed 3 nights in Feb 2023

8/10 Good

Adeola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend
Stayed 3 nights in Feb 2023

8/10 Good

Michal

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is run down with most in-room amenities in bad shape. Food was decent
Stayed 2 nights in Jul 2022

10/10 Excellent

Rosemarie Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected from a 4 to 5 star hotel.
Stayed 4 nights in Mar 2022

8/10 Good

Aderemi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable
Stayed 1 night in Dec 2021