OUTRIGGER Kona Resort and Spa

4.0 star property
Family-friendly Kailua-Kona resort in Kahaluu-Keauhou with 2 outdoor swimming pools

Choose dates to view prices

Photo gallery for OUTRIGGER Kona Resort and Spa

Waterslide
Indoor wedding
Premium bedding, in-room safe, desk, laptop workspace
Lounge
Lobby sitting area
Reviews
8.2

Very good

Popular amenities

  • Hot tub
  • Pet-friendlyPet-friendlyPet-friendly
  • Pool
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant

Check out the area

Map
78-128 Ehukai Street, Kailua-Kona, HI, 96740
  • Popular LocationKeauhou Bay Beach8 min walk
  • Popular LocationKeauhou Shopping Center5 min drive
  • Popular LocationKahalu'u Beach Park5 min drive
  • AirportKailua-Kona, HI (KOA-Kona Intl.)28 min drive

Room options

Club Suite, 1 King Bed with Sofa bed, Ocean View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free cots/infant beds
Mini-fridge
Dining table
Flat-screen TV
  • 78 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Club Suite, Multiple Beds, Ocean View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free cots/infant beds
Mini-fridge
Dining table
Flat-screen TV
  • 78 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Club Room, Multiple Beds, Ocean View

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • Sleeps 6
  • 3 Double Beds

Room, 1 King Bed, Ocean View

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Ocean View

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Room, 2 Double Beds, Ocean View

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Club Room, 1 King Bed, Partial Ocean View

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
  • 39 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Oceanfront

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

Club Room, 2 Double Beds, Partial Ocean View

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
  • 39 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Club Suite, Multiple Beds, Oceanfront

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Room, 2 Double Beds, Partial Ocean View

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 39 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Ocean View, Poolside

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Ocean View, Poolside

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Club Suite, 1 King Bed with Sofa bed, Accessible, Ocean View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free cots/infant beds
Mini-fridge
Dining table
Flat-screen TV
  • 78 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 Double Bed, Accessible, Oceanfront

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

Room, 1 King Bed, Resort View (Newly Renovated)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 39 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Oceanfront

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 Double Bed, Accessible, Resort View

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 39 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

Room, 2 Double Beds, Resort View (Newly Renovated)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 39 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Club Room, 1 King Bed, Oceanfront

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Room, 2 Double Beds, Oceanfront

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Oceanfront

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Partial Ocean View

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 39 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Ocean View

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Mountain View

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 39 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Mountain View

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 39 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

Deluxe Suite, 1 King Bed with Sofa bed, Accessible, Oceanfront (Club)

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Sofa bed - king
Blackout curtains
  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Suite, Multiple Beds, Oceanfront (Club)

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Blackout curtains
Premium bedding
Separate bedroom
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Similar properties

About the area

Kailua-Kona

A family-friendly stay in Kailua-Kona awaits you at OUTRIGGER Kona Resort and Spa. Within just a 10-minute stroll, you'll find Haleo Luau and Keauhou Bay Beach. Highlights at this resort include 2 outdoor swimming pools, a restaurant and a poolside bar. .For a drink, you can stop by the resort's own lounge bar. Enjoy the gym, outdoor tennis court, Hot tub and kids' swimming pool. Added amenities include free Wi-Fi in public areas, a conference centre and a coffee shop/cafe. Each morning buffet breakfast is available. There's also the convenience of valet parking. .Attractions within a 15-minute drive of this 4-property class Kahaluu-Keauhou resort include Magic Sands Beach and Kailua Pier.

What's nearby

  • Keauhou Bay Beach - 8 min walk
  • Kona Country Club - 15 min walk
  • Keauhou Shopping Center - 5 min drive
  • Kahalu'u Beach Park - 5 min drive
  • Magic Sands Beach - 7 min drive

Getting around

  • Kailua-Kona, HI (KOA-Kona Intl.) - 28 min drive

Restaurants

  • Teshima's Restaurant - 12 min drive
  • L&L Hawaiian Barbecue - 4 min drive
  • Magics Beach Grill - 7 min drive
  • Tropics Tap House - 4 min drive
  • Da Poke Shack - 9 min drive

About this property

OUTRIGGER Kona Resort and Spa

Family-friendly Kailua-Kona resort in Kahaluu-Keauhou with 2 outdoor swimming pools
OUTRIGGER Kona Resort and Spa offers its guests 2 outdoor swimming pools, an outdoor tennis court, a waterslide, and Access to hot tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Event space at this resort measures 10000 square feet (929 square metres) and includes a conference centre. A children's pool, a fitness centre, and multilingual staff are also featured at the family-friendly OUTRIGGER Kona Resort and Spa. For a fee, parking is available.

This 4-star Kailua-Kona resort is smoke free.

  • 508 guestrooms or units
  • 10000 sq ft of conference space
  • 929 sq. m of conference space
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
OUTRIGGER Kona Resort and Spa offers 508 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and complimentary bottles of water. Beds feature premium bedding. Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, dressing gowns, complimentary toiletries and hairdryers.

This Kailua-Kona resort provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Languages

English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (USD 29 per night)
  • Secured, uncovered valet parking on site (USD 35 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available for a fee: USD 34 to 50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Wailele Cafe

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • Basketball
  • Children's pool
  • Fitness classes
  • Golf carts
  • Golf driving range
  • Gym
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Shopping
  • Snorkelling
  • Spa tub
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (10,000 square foot of space)

Outdoors

  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Lift (152 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from January 31 2024 to August 31 2024 (dates subject to change):
  • Spa/Beauty services

Access methods

Staffed front desk

Pets

  • Pets: USD 175 per pet, per stay
  • Maximum 1 (weight limit: 40 lb per pet)
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 41.29 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Concierge service
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 34 to 50 per person
  • Covered self-parking fee: USD 29 per night (in/out privileges)
  • Valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 175 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Frequently asked questions

What is the cancellation policy at OUTRIGGER Kona Resort and Spa?

OUTRIGGER Kona Resort and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at OUTRIGGER Kona Resort and Spa?

As of 14 May 2024, prices found for a 1-night stay for 2 adults at OUTRIGGER Kona Resort and Spa on 27 May 2024 start from AU$528.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at OUTRIGGER Kona Resort and Spa?

Yep, OUTRIGGER Kona Resort and Spa has a secured covered self car park with in/out privileges for USD 29 per night.

Are there any beaches close to OUTRIGGER Kona Resort and Spa?

Yep, OUTRIGGER Kona Resort and Spa is a short 8-minute walk from Keauhou Bay Beach. Fun beach activities include snorkelling, scuba diving and kayaking. You can also find boat tours.

Does OUTRIGGER Kona Resort and Spa have a pool?

Yep, and guests recommend it! OUTRIGGER Kona Resort and Spa has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 10:00 PM.

Does OUTRIGGER Kona Resort and Spa have a waterslide?

Yep, this property has a waterslide!

What makes OUTRIGGER Kona Resort and Spa a romantic place to stay?

1 hot tub and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at OUTRIGGER Kona Resort and Spa.

Is OUTRIGGER Kona Resort and Spa family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that OUTRIGGER Kona Resort and Spa is a hit with families.

Does OUTRIGGER Kona Resort and Spa serve breakfast?

Sure does, buffet brekkie is available daily.

Is there a free airport shuttle available at OUTRIGGER Kona Resort and Spa?

No, OUTRIGGER Kona Resort and Spa does not offer an airport shuttle service.

Is there a bar or restaurant at OUTRIGGER Kona Resort and Spa?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at OUTRIGGER Kona Resort and Spa?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Is there a golf course on site at OUTRIGGER Kona Resort and Spa?

There is a golf course next to OUTRIGGER Kona Resort and Spa.

OUTRIGGER Kona Resort and Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 442 out of 966 reviews" "
Rating 8 - Good. 274 out of 966 reviews" "
Rating 6 - Okay. 137 out of 966 reviews" "
Rating 4 - Poor. 63 out of 966 reviews" "
Rating 2 - Terrible. 50 out of 966 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked inover a week ago: front desk and bell staff were friendly, professional and helpful as exemplified by front desk person Seleschia!
Stayed 7 nights in Feb 2024

8/10 Good

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good location
Stayed 7 nights in Jan 2024

6/10 Okay

Wendy

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property was under construction. This became more noisy and intrusive as the week went on . Blocked view of ocean , elevators down and noise pollution at adult pool . Will be beautiful once construction is complete . Wonderful shoreline . Great food in restaurant . Staff are super friendly . Mana ray viewing area great opportunity. Market had great selection .
Stayed 6 nights in Jan 2024

2/10 Terrible

Hong Duc

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointing Experience at OUTRIGGER Kona Resort and Spa I stayed at OUTRIGGER Kona Resort and Spa through Expedia, expecting a relaxing vacation with premium amenities as advertised. Unfortunately, the reality was far from what was promised, leading to a very disappointing experience. Firstly, the spa, a key feature that influenced my decision to book this hotel, was under renovation, a fact not disclosed at the time of booking. The lack of transparency was disheartening. Moreover, a significant part of the hotel was also under renovation, which we were not made aware of beforehand. The conditions of our Deluxe Suite, particularly the bathrooms, were highly unsatisfactory. The water temperature in the showers was erratic and made it impossible to use both bathrooms simultaneously — a significant inconvenience for my family. Additionally, the poor drainage in the shower, leading to water accumulation, was both uncomfortable and unsanitary. When I reached out to Expedia for assistance during our stay, the response was disheartening. The lack of support and dismissal of our concerns added to our frustration. It's perplexing and unsatisfactory to be told that Expedia has no responsibility for the hotel's conditions, despite being the booking platform and the intermediary between customers and hotels. I had high expectations from both OUTRIGGER Kona Resort and Spa and Expedia, but the experience did not meet the standard promised nor justify the price paid.

8/10 Good

James

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Overall happy because the staff was great.
We were very happy with the room location and the staff were great at every interaction. We did not know about the extensive construction and renovation that is underway. Our room was one of the ones that had not been renovated. Nice but a little shabby with old fittings and a large glass door to the ocean that did not fit well.
Stayed 3 nights in Jan 2024

8/10 Good

Maylene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Ayumi

Stayed 1 night in Jan 2024

10/10 Excellent

Hoisook

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
i like there overall
Stayed 3 nights in Jan 2024

10/10 Excellent

Kayla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great amenities, awesome stay
Stayed 3 nights in Jan 2024

8/10 Good

Ed

Liked: Cleanliness, staff & service, room comfort
Great place and getting better....friendly staff
My husband and I chose this property for our Honeymoon. We thoroughly enjoyed our stay here. It's worth pointing out that this property is undergoing a significant upgrade, and there is pretty heavy construction happening in many areas. That aside, we still really enjoyed our stay here. The staff was all very friendly and welcoming! Our room had completed it's remodel and was very nicely done with modern technology and well appointed overall. Our only negative service experience was the staff in the Marketplace. Not friendly or helpful AT ALL, and I shared that feedback with front desk staff at check out. She advised that the Market was operated by a third party vendor and that she would let her manager know about our experience. Third party or not, they represent your brand, so you should make sure that vendor provides a service experience consistent with your service values.
Stayed 5 nights in Jan 2024