8/10 Good
kholood
Travelled with family and small children
10 Feb 2024
Liked: Cleanliness, amenities, property conditions & facilities
The overall property design and architecture was beautiful. We loved our room which was a family suite with lagoon access and had a beautiful spacious terrace. Having the kids tent in the room was a lovely touch as well. The walkin closets are poorly designed unfortunately so they dont carry much.
The natural beach is amazing but staff dont do a good job of keeping it clean of debris and plastic which is very unfortunate as it gets in the water and you find yourself swimming in trash.
Our biggest issue was with service where we had to wait unreasonable amounts of time at restaurants especiallt breakfast. It appeared the hotel was understaffed and mismanaged. We also did not appreciate the lack of interest and care from the kids' club staff who eventually we felt we could not trust with our kids. This resort could be so much better with the right management and care.
Shout out to Naomi for all her help!