4/10 Poor
Jamie, RENO
Travelled with partner
6 Feb 2024
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Expedia photos are VERY deceiving! Photos showed beautiful updated and remodeled units. We ended up with a unit that hadn't been updated since the 70's. Lumpy dirty carpet in the bedrooms. Mold and mildew in the bathrooms. Ceiling fans with broken chains and dirt buildup on blades. Unpainted Patched holes in the wall above sliding glass door. Old fixtures and furniture. Tub faucet leaks. Rusty beach chairs, no umbrella. We paid a cleaning fee upfront yet I was picking up dead bugs in the bathroom and wiping everything off in the kitchen. Rusty refrigerator. Old fashioned keys that stick instead of keyless entry. We paid TOP dollar for a unit that needs to be completely remodeled. VERY deceptive marketing. We should be refunded something since we reserved an updated unit and paid for one but didn't receive one. Paid 3k for the week. The grounds were beautiful and well kept and all the other units that had doors open were very nice. Location is perfect. They just gave us the bottom of the barrel with the oldest and most run down unit!
Jamie
Stayed 7 nights in Jan 2024