2/10 Terrible
Malin
Travelled with family
14 Feb 2024
Disliked: Staff & service
A SMILE COSTS NOTHING
So if youre expecting a warm smile and a friendly greeting when you check in... dont. Approached the desk to check in and was just stared at stonefaced by the woman at the desk no hello no how can i help, just a blank unwelcoming stare.
Whilst checking in i informed the receptionist that i had selected late check out in error and that it was no longer needed. She told me that she had removed it.... so imagine my suprise when i woke up this morning and £46.20 (late check out charge) had been taken from my bank account. So off i go to the reception desk. I smile politely at the gentleman behind the desk and explain. He looks at me half asleep and says " i dont know ive only just got here" i then had to ask him to get a manager as he didnt know what to do!! Still waiting on my refund. Also very expensive for food and drink.
Malin
Stayed 1 night in Feb 2024