2/10 Terrible
Loraine
Travelled with family
9 Mar 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BIG MISTAKE - HUGE MISTAKE. DO NOT STAY HERE
1. Despite the room being ready on arrival we found the room to be dirty.
2. There was only one bathrobe in the room instead of two and it was dirty and worn.
3. There were no coffee pods in the room
4. Outside of the window on the ledge was full of empty beer cans , empty sandwich wrappers and general litter.
5. Half of a used toilet roll in bathroom.
Despite the assistant manager moving us to an alternative room ….
6. Alternative room had bad stains on the sofa and the cushions were shiny ( grease ?)
7. The swimming pool was not exclusive to hotel guests and we were not able to swim in the pool as children were having swimming lessons.
8. There was no room service as advertised on your listing
9. Fridge did not work.
Despite being told our room was ready when we arrived as we were actually 28 minutes earlier than check in time , they wanted to charge us an additional £30. We declined and had lunch and then checked in. Never in my life has any hotel
made a charge for an early check in if the room was available. Totally absurd.
AND HOTEL.COM REFUSE A REFUND
We were in the hotel less than 90 minutes. We had no alternative but to check out as the hotel did not meet with the listing details and was by far the worse hotel I have ever been in. I would not let my worse enemy stay there. I have been a good customer of hotel.com and never had cause to complain before. FEEL SO LET DOWN BY A COMPANY I THOUGHT I COULD TRUST AND LISTING IS FACTUALLY INCORRECT
Loraine
Stayed 2 nights in Mar 2024