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"Room was not cleaned properly. Dinner in the restaurant not the best. Elevator not working properly. Service was okay, but improvements need to be mad
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At Holiday Inn Los Angeles - LAX Airport, an IHG Hotel, you'll be 3.8 km (2.3 mi) from Kia Forum and 14.1 km (8.8 mi) from Los Angeles Memorial Coliseum. Highlights at this hotel include an outdoor swimming pool, a free airport shuttle, and a 24-hour gym.
This business-friendly hotel offers free WiFi in public areas, a business center, and concierge services. Added amenities include a conference center, a 24-hour business center, and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 10:30 AM. There's also the convenience of self parking.
Sights within a 15-minute drive of this Los Angeles hotel include University of California, Los Angeles and University of Southern California.
Holiday Inn Los Angeles - LAX Airport, an IHG Hotel ratings based on 9 Verified Reviews
Review Summary
3.3
out of 5
3.5 out of 5.0
Room cleanliness3.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Holiday Inn Los Angeles - LAX Airport, an IHG Hotel
Everyone (3)Couples (2)Family (3)
4 out of 5
Check in
Posted by Srinivas on 29 Mar. 2024
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Comment from Hotel Management
29 Mar. 2024
by Customer Service
Thank you for sharing your experience at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We're glad to hear that the check-in process was smooth and our staff made a positive impression. Your feedback regarding the room lighting and bathroom fan is noted; we always aim to provide comfortable accommodations for our guests. It's also reassuring to know that our security measures contributed to your sense of safety during your stay. We appreciate you bringing the issue with one of the room keys to our attention, and we apologize for any inconvenience this may have caused. Looking forward to welcoming you back for another stay where we hope to exceed your expectations.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX
1 out of 5
The food was good and the staff in the breakfast area were friendly. However, the counter staff was not friendly. When we asked for a cleaner and quieter room away from the aircon compressors, they were saying that we occupied the room already (we went upstairs to the room and came down), that they never had complaints about that room and they could offer earplugs as a solution. Even the checkout was a mixture between bored and grumpy. Doesn’t deserve the term “holiday” in “holiday inn”.
Posted by Sascha on 30 Jan. 2024
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Comment from Hotel Management
31 Jan. 2024
by Customer Service
We appreciate your feedback and are glad to hear that you enjoyed the food and found our breakfast staff friendly. We regret, however, that your experience with our front desk staff did not meet expectations. Your comments regarding room allocation have been noted for internal review. We're sorry if the noise from the air conditioning unit caused any inconvenience during your stay. It's unfortunate to hear about your checkout experience as well; we strive for a pleasant departure for all guests. Your feedback is valuable in helping us improve.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX
3 out of 5
Room was not cleaned properly. Dinner in the restaurant not the best. Elevator not working properly. Service was okay, but improvements need to be made, I feel.
Posted by Frank on 6 Nov. 2023
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Comment from Hotel Management
6 Nov. 2023
by Customer Service
Frank, thank you for sharing your thoughts. It's disappointing to hear that the cleanliness of the room and your dining experience did not meet your expectations. Additionally, your remarks regarding the elevator and our service have been noted for internal review. We believe there's always room for improvement and your feedback is integral for us to make enhancements. We hope for another opportunity to serve you better.
3 out of 5
Buffet breakfast was very ordinary. Scrambled eggs only, with sausages only, no bacon, no tomato’s or other vegetables, limited cereal and toast. McDonalds next door.
Posted by John on 5 Nov. 2023
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Comment from Hotel Management
6 Nov. 2023
by Customer Service
John, we appreciate your feedback on our breakfast selection. It's unfortunate you didn't seem to find our options to your preference. Rest assured, we always strive to offer a variety of choices to accommodate different tastes. We value your comments and will use them as we continually seek to enhance our guest experience. I look forward to serving you again in the future.
3 out of 5
Average room conditions and quite noise outside of room
Posted by Roberto, from Brisbane on 15 Oct. 2023
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Comment from Hotel Management
15 Oct. 2023
by Customer Service
Roberto, thank you for sharing your experience. We regret to hear that the condition of the room and the external noise didn't meet your expectations. Improving guest experiences and comfort is of utmost importance, and we will review how we can better manage these areas. We value your feedback and hope to have the opportunity to serve you better in the future.
2 out of 5
The staff were lovely so I will give that as a compliment.
My complaints were as follows:
1. In my room there was a large red stain in the carpet bedside. I don't know what it was, be it blood or red wine, but really it should have been cleaned up prior to my stay. I photographed it and showed staff, to their credit they were apologetic and offered to move my room.
2. I stayed in October 2023. At around 530am I I heard protesting (loudspeaker/drumming/whistles and air horns) directly outside the front door. This is a protest led by Holiday Inn staff regarding their pay. I have nothing against them protesting however Google indicates they have been protesting since July 2023. I was several floors up with earplugs in and still heard it.
3. I am someone who can look after themselves and have travelled extensively overseas. The area around the Inn is sketchy. As in, either eat onsite or at McDonalds/Thai Restaurant over the road. Plenty of local drug affected/mental health issues people in street. There was a man out of it in the front garden who was waving around a small wooden picket when I came back from dinner. I was traveling alone on this occasion, I wouldn't take my wife and son there. In comparison, I've taken them to Guatamala and Mexico previously.
4. Shuttle Bus. The pick up area wasn't clear at LAX. I couldn't find details on the website. I tried calling the Hotel for help...no answer. The driver on way back was moody to several other guests for no reason.
Posted by Mark on 12 Oct. 2023
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Comment from Hotel Management
13 Oct. 2023
by Customer Service
Mark, we appreciate your feedback, and we're pleased to hear that you found our team members to be welcoming.We're sorry regarding the condition of your room on this occasion and assure that it is not indicative of our operation's usual standards. In terms of the early morning noise, we understand how instrumental peaceful surroundings are for a good sleep and deeply regret any inconvenience this may have caused.We acknowledge your observations about our surroundings and reassure you that guest safety is our highest priority. Please know we're working with local authorities to ensure this.Regarding the shuttle bus, we regret you had difficulties with pickup and any unpleasant interactions you had. We value a high caliber of service and this feedback will be used to remind our team of the importance of clarity and professionalism.We strive to offer consistently flawless experiences for our guests, and we're committed to improving where we fell short. Despite these shortcomings, we hope to have the chance to deliver a better experience in the future.
4 out of 5
Location not that great
Posted by David on 9 Oct. 2023
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Comment from Hotel Management
10 Oct. 2023
by Customer Service
David, thank you for your feedback. While some find our spot shy of ideal, we hope the easy airport accessibility and variety of local attractions balanced things. Your perspective will certainly be useful in our ongoing efforts to enhance guest experience. We look forward to welcoming you back at Holiday Inn Los Angeles-LAX Airport.
5 out of 5
Great value for price. Clean and good service. Let us check in earlier and staff were couteous and helpful
Posted by Atul on 14 Mar. 2023
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Comment from Hotel Management
14 Mar. 2023
by Customer Service
Thanks for the splendid review, Atul!We're elated knowing you had such an incredible time at Holiday Inn Los Angeles-LAX Airport. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review.We look forward to your next trip!
5 out of 5
Posted by Sharon on 21 Oct. 2022
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About the Holiday Inn Los Angeles - LAX Airport, an IHG Hotel
Holiday Inn Los Angeles - LAX Airport, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness center. WiFi is free in public spaces. Business amenities include a 24-hour business center and 2 meeting rooms. Event space at this hotel measures 2822 square feet (262 square meters) and includes a conference center. A roundtrip airport shuttle is free (available 24 hours). Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. For a fee, parking is available. This Los Angeles hotel is smoke free.
405 guestrooms or units
12 levels
2822 sq ft of conference space
262 sq m of conference space
Charging station for electric cars
Business center (24 hours)
Conference center
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Concierge
Wedding services available
Gift shop
Newspapers in lobby (free)
Television in lobby
ATM
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Free WiFi
Laundry facilities
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
, Internet access - wireless
Metro station: Aviation/Century Station (1 km / 0.6 mi)
Property shuttles: Free airport shuttle
Parking: Self parking and RV/bus/truck parking available for a surcharge
Room Amenities
Holiday Inn Los Angeles - LAX Airport, an IHG Hotel offers 405 air-conditioned accommodations with iPod docking stations and minibars. Beds feature down comforters. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Minibar
IPod dock
In-room dining (limited hours)
Flat-screen television
Satellite channels
Premium channels
Movies for purchase
Refrigerator
Down blanket
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Connecting rooms available
Free tea bags/instant coffee
Change of towels (on request)
Change of bedsheets (on request)
Desk chair
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at 2 AM
Special check-in instructions:
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Holiday Inn Los Angeles - LAX Airport, an IHG Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 2:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
No rollaway/extra beds available
Children stay free
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay for free – 2
Debit cards not accepted
Staffed front desk
Carbon monoxide detector
Smoke detector
Security system
LGBTQIA friendly
Children stay free - maximum age 12
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for lunch
Individually wrapped food options are available for dinner
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitisation practices of SafeStay (AHLA - USA)
Guest accommodation is sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is not available
Reservation might be required for some facilities on site
Property follows sanitisation practices of Ecolab (3rd party expert - Global)
Mobile key entry is not available
Food service has been amended for enhanced safety
Property follows sanitisation practices of WELL Health-Safety Rating (IWBI)
Humane animal treatment
Comprehensive food waste policy
Comprehensive recycling policy
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately USD 24.95 per person
Self parking fee: USD 40 per night (in/out privileges)
Late check-out fee: USD 79.00 (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Holiday Inn Hotel Los Angeles International Airport
Holiday Inn Los Angeles International Airport
Los Angeles International Airport Holiday Inn
Holiday Inn Los Angeles International Airport Hotel Los Angeles
Holiday Inn Los Angeles International Airport Hotel
Los Angeles Holiday Inn
Holiday Inn Los Angeles LAX Airport Hotel
Holiday Inn Los Angeles LAX Airport
You should know
Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions
Holiday Inn Los Angeles - LAX Airport, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.
Holiday Inn Los Angeles - LAX Airport, an IHG Hotel has a pool.
You bet! With amenities like laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise Holiday Inn Los Angeles - LAX Airport, an IHG Hotel is a hit with families.
Yep, there's a free airport shuttle that runs 24 hours a day at scheduled times.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
