The room was not cleaned from the previous guests. No bedding, dirty floors, etc.
The woman at the front desk didn't answer the phone and kept hanging up on me when I tried to call to let them know. When I first arrived, she also did not tell me any info about my stay, like the checkout time, wifi password, breakfast hours and location, or where the elevators were. We were also given the wrong wifi password when I did ask for it. In the new room, the one pillow had a VERY wrinkly pillowcase that made me feel as though it had been used before. The rest of the pillowcases were not wrinkled.