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The Westin Palace, Madrid

5.0 star property
Luxury spa hotel, walk to Prado Museum

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Photo gallery for The Westin Palace, Madrid

Lobby
Premium bedding, pillow-top beds, minibar, in-room safe
Exterior
Royal Suite
Meeting facility
Reviews
9.2

Wonderful

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • SpaSpaSpa
  • Breakfast available
  • LaundryLaundryLaundry
  • Restaurant
  • BarBarBar

Explore the area

Map
Plaza de las Cortes, 7, Madrid, Madrid, 28014
  • Popular LocationThyssen-Bornemisza National Museum1 min walk
  • Popular LocationPrado Museum4 min walk
  • Popular LocationPuerta del Sol9 min walk
  • AirportMadrid (MAD-Adolfo Suárez Madrid-Barajas)19 min drive

Room options

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 29 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, City View (Neptuno View)

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 1 King Bed, City View (Neptuno View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Palace Suite

Street view

Palace Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Separate bedroom
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds, City View (Neptuno View)

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 2 Single Beds, City View (Neptuno View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 29 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed (Street View)

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 1 King Bed (Street View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 29 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Executive Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 29 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 2 Single Beds, View

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 2 Single Beds, View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 29 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Grand Premium Room with 2 Twin Beds, Street View

Premium bedding, pillow-top beds, minibar, in-room safe

Grand Premium Room with 2 Twin Beds, Street View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 27 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Grand Premium Room with 1 King Bed, Street View

Premium bedding, pillow-top beds, minibar, in-room safe

Grand Premium Room with 1 King Bed, Street View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Premium View Room with 1 King Bed , Neptuno View

Premium bedding, pillow-top beds, minibar, in-room safe

Grand Premium View Room with 1 King Bed , Neptuno View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite

Premium bedding, pillow-top beds, minibar, in-room safe

Royal Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 160 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Cortes Suite

City view

Cortes Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
  • 70 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Neptuno Suite

Premium bedding, pillow-top beds, minibar, in-room safe

Neptuno Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
  • 90 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

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About the area

Madrid

A luxury stay in the heart of Madrid awaits you at The Westin Palace, Madrid. Within steps you'll find Congress of Deputies and Thyssen-Bornemisza National Museum. Highlights at this hotel include a full-service spa, a restaurant and a 24-hour gym. .A day of pampering can include massages and mani/pedis. At the hotel's own lounge bar, you can stop for a drink. Meeting rooms, a business centre, and limo/town car service are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a gym and coffee/tea in a common area. Each morning buffet breakfast is served between 7 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also limited parking, along with the convenience of car rentals on site. .Places within a short walk of this 5-property class Madrid Centro hotel include Fountain of Neptune and Parroquia Jesus de Medinaceli.

What's nearby

  • Thyssen-Bornemisza National Museum - 1 min walk
  • Prado Museum - 4 min walk
  • Gran Via - 6 min walk
  • Puerta del Sol - 9 min walk
  • Museo Nacional Centro de Arte Reina Sofía - 10 min walk

Getting around

  • Anton Martin Station - 7 min walk
  • Madrid Recoletos Station - 14 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 19 min drive

Restaurants

  • Starbucks - 1 min walk
  • Lobby Westin Palace - 1 min walk
  • Faborit - 1 min walk
  • VIPS Neptuno - 1 min walk
  • 100 Montaditos - 2 min walk

About this property

The Westin Palace, Madrid

Luxury spa hotel, walk to Prado Museum
The Westin Palace, Madrid offers its guests a full-service spa and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, meeting rooms, and limo/town car service. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury The Westin Palace, Madrid.

This 5-star Madrid hotel is smoke free.

  • 1 building
  • 470 guestrooms or units
  • 6 levels
  • Conference rooms
  • Built in 1912
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Westin Palace, Madrid offers 470 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit with a deep soaking bath, dressing gowns, slippers and complimentary toiletries.

This Madrid hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

The on-site spa has massage/treatment rooms. Services include massages and manicures and pedicures. The spa is open daily.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: EUR 42 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Full-service spa
  • Shopping

Family friendly

  • Free cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Building
  • Built in 1912
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels

Entertainment

  • Smart TV with premium channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 1 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 110.00 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 42 per person
  • Rollaway bed fee: EUR 110.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and Eurocard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Madrid Palace Westin
Madrid Westin Palace
Palace Madrid
Palace Madrid Westin
Westin Madrid
Westin Madrid Palace
Westin Palace
Westin Palace Hotel
Westin Palace Hotel Madrid
Westin Palace Madrid
The Westin Palace Madrid Hotel Madrid
Westin Palace Madrid Hotel
The Westin Palace, Madrid Hotel
The Westin Palace, Madrid Madrid
The Westin Palace, Madrid Hotel Madrid

Frequently asked questions

What is the cancellation policy at The Westin Palace, Madrid?

The Westin Palace, Madrid offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Palace, Madrid?

As of 15 May 2024, prices found for a 1-night stay for 2 adults at The Westin Palace, Madrid on 2 June 2024 start from AU$953.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin Palace, Madrid?

Onsite parking is limited.

Is there a spa on site at The Westin Palace, Madrid?

Yep, there is an onsite spa at The Westin Palace, Madrid. You'll enjoy services like massages.

What makes The Westin Palace, Madrid a romantic place to stay?

A lounge bar and 24-hour room service, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Westin Palace, Madrid.

Is The Westin Palace, Madrid family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that The Westin Palace, Madrid is a hit with families.

Are there hot tubs in the rooms at The Westin Palace, Madrid?

No, but there are deep-soaking baths in the guestrooms.

Does The Westin Palace, Madrid serve breakfast?

Yeah, buffet brekkie is on offer daily between 7 AM and 11 AM.

Is there a free airport shuttle available at The Westin Palace, Madrid?

No, The Westin Palace, Madrid does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin Palace, Madrid?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Westin Palace, Madrid?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at The Westin Palace, Madrid?

Furry friends are welcome at The Westin Palace, Madrid, with food and water bowls on offer.

The Westin Palace, Madrid Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 687 out of 1003 reviews" "
Rating 8 - Good. 207 out of 1003 reviews" "
Rating 6 - Okay. 58 out of 1003 reviews" "
Rating 4 - Poor. 29 out of 1003 reviews" "
Rating 2 - Terrible. 22 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

jessica

Business traveller
Liked: Cleanliness, staff & service, room comfort
Too much construction
The Westin Palace is a very good hotel...but construction taking place on the weekend is wrong.
Stayed 3 nights in Feb 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was impossible for me to figure out how to use the phone in the room. I was disconnected three time trying to contact the hotel operator. I finally gave up! Also I had to ask for coffee cups to be brought to the room twice during my stay so I could use the in room coffee machine. The staff took the used cups and didn’t replace them.
Stayed 6 nights in Jan 2024

10/10 Excellent

abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Marta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Excellent location and wonderful service. It was my parent’s Golden wedding anniversary and they were extremely kind and attentive to them. Thank for making the stay special.
Stayed 2 nights in Dec 2023

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located. Beautiful room with first rate service. Taxi right around the corner. Comfortable throughout. The only disappointment was that they didn’t provide Bonvoy points.
Stayed 4 nights in Nov 2023

10/10 Excellent

OSCAR, Rancho Cucamonga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property outside of the busy center. The shuttle service is very convenient.
Stayed 1 night in Nov 2023

8/10 Good

BEATRIZ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CUIDADO! Calle siempre cerrada
El hotel es maravilloso pero lo que antes era una ventaja se ha convertido en algo negativo y me duele decirlo, la ubicación. Siempre cierran las calles porque la gente de madrid sale a manifestarse, a protestar, a correr en un marathon a lo que sea, el caso es que cierran la calle y no llegan los taxis. La gente de servicio de afuera de mal humor te tratan en tono de enfado y la policía que cierra las calles te trata peor. Una lástima porque en verdad amaba este hotel, pero así es imposible disfrutar la estancia.
Stayed 3 nights in Nov 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One the the BEST hotels in the world!!
To paraphrase the old Rodney Dangerfield joke; when you look up a 5 star hotel in the dictionary you get a picture of the Westin Palace. This is the very definition of 5 stars, it is perfection brought to life. Our second stay here, and we were thrilled to be back. Gorgeous rooms, amazing location (10 minute walk to the Prado), the GOLD standard of breakfast buffets. Fantastic concierge service, always helpful finding great dinner reservations OR dine under the rotunda at the hotel restaurant, which is wonderful
Stayed 2 nights in Oct 2023