The restaurant, Lane Restaurant, serves local cuisine and is open for breakfast, brunch, lunch, and dinner. Enjoy the gym and pool loungers. 7018 square feet (652 square meters) of event facilities include 5 meeting rooms and a conference center, and other business amenities include a 24-hour business center. Added amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.
Attractions within a 10-minute walk of this Melbourne Central Business District hotel include Bourke Street Mall and Melbourne Central.
3 Apr. 2024 by Andrew Maynard, General Manager
Dear Melanie,Thank you for sharing this review.We are delighted to hear that you appreciated our prime location in the heart of Melbourne, as well as the high standards of room cleanliness and service provided by our dedicated team. While we are pleased that the overall condition of our hotel and room amenities met your expectations, we are continuously working on improving our guest experience and value your insights. Thank you for highlighting the positive aspects of your stay, which reflect our commitment to offering a memorable experience.We look forward to welcoming you back.Best wishes,Andrew Maynard, General Manager
3 Apr. 2024 by Andrew Maynard, General Manager
Dear Natalie,Thank you for your feedback,We are pleased to hear that you found the cleanliness and amenities of our rooms to meet your expectations, as we strive to maintain a high standard in these areas. We regret to hear of your discomfort with the bed and restless night. Our guests' restful sleep is a priority, and we typically receive positive remarks about our 4.5 star hotel comfort. We are equally concerned about your breakfast experience; it is disheartening to learn that it did not meet the high standards we aim to uphold. Regarding your comments on service and the hotel's condition, we take all feedback seriously and are continuously looking for ways to enhance our guest experience. Please rest assured that we are dedicated to providing a welcoming and enjoyable environment for all our guests, and we deeply regret that we did not fully meet your expectations on this occasion.We hope to welcome you back for a return visit.Best regards,Andrew Maynard, General Manager
26 Mar. 2024 by Andrew Maynard, General Manager
Dear Luke,Thank you for such a positive review.We are so pleased to know that your recent stay with us was a good experience and that you found our central location convenient.All of the team very much hope that we will have the chance to see you again very soon.Kind regards,Andrew Maynard, General Manager
27 Mar. 2024 by Andrew Maynard, General Manager
Dear Eden,It's wonderful to hear that you appreciated our customer service and found our staff to be super helpful, as we strive to ensure all our guests receive a warm welcome and assistance whenever needed. Thank you for this review of your recent stay.We look forward to welcoming you back on a future occasion. Best wishes,Andrew Maynard, General Manager
27 Mar. 2024 by Andrew Maynard, General Manager
Dear Dianne, Thank you for taking the time to share your review with us.I am happy you enjoyed your stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We will be sure to share your remarks with our reception team.It would be our pleasure to have you return on another occasion. Very best wishes,Andrew Maynard, General Manager
21 Mar. 2024 by Andrew Maynard, General Manager
Dear Claire,Thank you for your positive feedback.It's delightful to hear that you and your family enjoyed the variety of dining and entertainment options in close proximity to our establishment. We're also thrilled to know that the cleanliness of our rooms met your expectations. While I notice some aspects of service didn't quite meet your full satisfaction, please rest assured that we're committed to providing an exceptional stay for all our guests. We appreciate your kind words regarding the room amenities and are glad they contributed positively to your stay.We all look forward to welcoming you back in the future.Kind regards,Andrew Maynard, General Manager
21 Mar. 2024 by Andrew Maynard, General Manager
Dear Christine,Our team takes great pride in offering a peaceful atmosphere and ensuring that every guest enjoys a comfortable and well-maintained environment. It's wonderful to know that the amenities in your room added to the enjoyment of your night away.It would be a pleasure to welcome you back. Best wishes,Andrew Maynard, General Manager
The following facilities are closed seasonally each year. They will be closed from July 31 to September 30:
Novotel Melbourne on Collins offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and 5 meeting rooms are available. Event space at this hotel measures 7018 square feet (652 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the family-friendly Novotel Melbourne on Collins. For a fee, parking is available.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Novotel Melbourne on Collins offers 380 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature down comforters. 32-inch LCD televisions come with satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.
Lane Restaurant - This restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Lane Cafe and Bar - This café serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.