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Hilton Phoenix Tapatio Cliffs Resort

4.0 star property
Suburban Phoenix resort in North Mountain with 3 restaurants

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Photo gallery for Hilton Phoenix Tapatio Cliffs Resort

Exterior
Exterior
1 bedroom, premium bedding, pillow-top beds, in-room safe
3 restaurants, breakfast served
View from room
Reviews
7.8

Good

Popular amenities

  • Hot tubHot tubHot tub
  • SpaSpaSpa
  • Pool
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • Room serviceRoom serviceRoom service

Explore the area

Map
11111 N 7th St, Phoenix, AZ, 85020
  • Popular LocationMusical Instrument Museum14 min drive
  • Popular LocationGrand Canyon University15 min drive
  • Popular LocationKierland Commons17 min drive
  • AirportPhoenix, AZ (PHX-Sky Harbor Intl.)22 min drive

Room options

Suite, 1 Bedroom

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

7.5/10 Good

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Mountain View

8.4/10 Very good

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds

Suite, 2 Queen Beds (Falls Location)

7.3/10 Good

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds

Room, 1 King Bed, Mountain View

7.4/10 Good

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom (Ambassador)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 82 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Allergy Friendly

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 King Bed, Allergy Friendly

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 50.0 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds

7.8/10 Good

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 52.0 sq m
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 Bedroom

8.4/10 Very good

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Poolside

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 82 sq m
  • Sleeps 6
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

8.7/10 Excellent

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed (Falls Location)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Signature Room, 1 King Bed, Accessible, Bathtub

Highlights

Balcony or patio
Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 111 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Poolside

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds

Grand Suite, 2 Bedrooms

Highlights

Balcony or patio
Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 214 sq m
  • Sleeps 5
  • 2 King Beds

Suite, 1 Bedroom, Non Smoking

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds

Signature Suite, 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 111 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom

8.6/10 Very good

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds

Similar properties

About the area

Phoenix

A family-friendly stay in the heart of Phoenix awaits you at Hilton Phoenix Tapatio Cliffs Resort. You'll be 14.8 km (9.2 mi) from Grand Canyon University and 15 km (9.3 mi) from Phoenix Art Museum. Highlights at this Mediterranean resort include 3 restaurants, 7 outdoor swimming pools and a full-service spa. .A day of pampering at Tocaloma Spa can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and reflexology. The restaurant, Different Pointe of View, is open for dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the resort. Enjoy the 7 hot tubs, golf course and free water park plus access to golf lessons. 75 square feet (7 square metres) of event facilities include 36 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Other amenities include a 24-hour gym, an outdoor tennis court and a sauna. To-go breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Sights within a 20-minute drive of this North Mountain resort include Musical Instrument Museum and Kierland Commons.

What's nearby

  • North Mountain Park - 18 min walk
  • Castles N' Coasters - 9 min drive
  • Musical Instrument Museum - 14 min drive
  • Grand Canyon University - 15 min drive
  • Kierland Commons - 17 min drive

Getting around

  • 19th Avenue/ Dunlap Station - 7 min drive
  • Sky Harbor International Airport (PHX) - 22 min drive

Restaurants

  • McDonald's - 18 min walk
  • Cactus Tavern - 4 min drive
  • Big Daddy's Sports Lounge - 4 min drive
  • Taco Bell - 4 min drive
  • Carolina's Mexican Food North - 4 min drive

About this property

Hilton Phoenix Tapatio Cliffs Resort

Suburban Phoenix resort in North Mountain with 3 restaurants
As a guest of Hilton Phoenix Tapatio Cliffs Resort, you'll find a full-service spa, a golf course, and a complimentary water park. 7 outdoor swimming pools and 7 hot tubs are also on site. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is available in public spaces for a fee.

A 24-hour business centre, 36 meeting rooms, and limo/town car service are available. Event space at this resort measures 75 square feet (7 square metres) and includes a conference centre. A 24-hour fitness centre, a sauna, and spa services are also featured at the family-friendly Hilton Phoenix Tapatio Cliffs Resort. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Mediterranean Phoenix resort.

  • 584 guestrooms or units
  • 6 levels
  • 28 buildings
  • 3 dining venues
  • 3 bars or lounges
  • 75 sq ft of conference space
  • 7 sq. m of conference space
  • Built in 1982
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
Hilton Phoenix Tapatio Cliffs Resort offers 584 air-conditioned accommodations with laptop-compatible safes and a safe. Rooms open to balconies or patios. This accommodation has separate sitting areas and is furnished with double sofa beds. Pillowtop beds feature premium bedding. 27-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Tocaloma Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision.

Languages

English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 11.95)

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily breakfast to-go available 7:00 AM to 11:00 AM for a fee: USD 9 to 20 per person
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Cascades Cafe
  • Different Pointe of View
  • Lobby Bar
  • Pointe In Tyme

Things to do

  • 18 holes of golf
  • 24-hour gym
  • 7 outdoor pools
  • 7 spa tubs
  • Basketball
  • Free water park
  • Full-service spa
  • Golf carts
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Outdoor tennis court
  • Pro golf shop
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 7 outdoor pools
  • Free cot
  • Free water park access
  • Grocery/convenience store
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Mini-fridge
  • Separate bedroom
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 36 meeting rooms
  • Computer station
  • Conference centre (75 square foot of space)

Outdoors

  • In the mountains
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 28 buildings
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1982
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 27-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

Outdoor space

  • Balcony/patio

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests will receive smart lock details
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Full-service spa

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75 per accommodation
  • Resort fee: USD 43.90 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately USD 9 to 20 per person
  • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 11.95 (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Cliffs Tapatio Resort
Hilton Pointe Tapatio Cliffs Resort
Hilton Tapatio
Pointe Hilton Resort
Pointe Hilton Tapatio Cliffs Resort
Pointe Hilton Tapatio Cliffs Resort Phoenix
Pointe Tapatio Cliffs
Pointe Tapatio Cliffs Resort
Tapatio Cliffs Hilton
Tapatio Hilton
Pointe Hilton Tapatio Cliffs Hotel Phoenix
Pointe Hilton Tapatio Cliffs Phoenix
Pointe Hilton Tapatio Cliffs
Hilton Phoenix
Phoenix Hilton
Hilton Phoenix Tapatio Cliffs
Pointe Hilton Tapatio Cliffs Resort
Hilton Phoenix Tapatio Cliffs Resort Resort
Hilton Phoenix Tapatio Cliffs Resort Phoenix

Frequently asked questions

What is the cancellation policy at Hilton Phoenix Tapatio Cliffs Resort?

Hilton Phoenix Tapatio Cliffs Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Phoenix Tapatio Cliffs Resort?

As of 23 May 2024, prices found for a 1-night stay for 2 adults at Hilton Phoenix Tapatio Cliffs Resort on 5 June 2024 start from AU$204.17, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Phoenix Tapatio Cliffs Resort?

Yep, Hilton Phoenix Tapatio Cliffs Resort has a free self car park and free valet parking.

Is there a spa on site at Hilton Phoenix Tapatio Cliffs Resort?

Yep, Tocaloma Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Hilton Phoenix Tapatio Cliffs Resort have a pool?

Hilton Phoenix Tapatio Cliffs Resort has 7 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Hilton Phoenix Tapatio Cliffs Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hilton Phoenix Tapatio Cliffs Resort?

Hilton Phoenix Tapatio Cliffs Resort features 7 outdoor pools, 7 hot tubs and 3 restaurants. All guestrooms come with pillowtop beds and premium bedding.

What makes Hilton Phoenix Tapatio Cliffs Resort a romantic place to stay?

Couples spa treatments and poolside dining, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Hilton Phoenix Tapatio Cliffs Resort.

Is Hilton Phoenix Tapatio Cliffs Resort family-friendly?

You bet! With amenities such as free water park access and 7 outdoor pools, as well as free infant beds in the guestrooms, it's no surprise that Hilton Phoenix Tapatio Cliffs Resort is a hit with families.

Does Hilton Phoenix Tapatio Cliffs Resort serve breakfast?

Sure does, to-go breakfast is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hilton Phoenix Tapatio Cliffs Resort?

No, Hilton Phoenix Tapatio Cliffs Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Phoenix Tapatio Cliffs Resort?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Phoenix Tapatio Cliffs Resort?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Hilton Phoenix Tapatio Cliffs Resort?

No, only service animals are allowed.

Is there a golf course on site at Hilton Phoenix Tapatio Cliffs Resort?

Yep, Hilton Phoenix Tapatio Cliffs Resort has an 18-hole golf course. A golf driving range, golf lessons, golf carts and golf clubs are also available.

Hilton Phoenix Tapatio Cliffs Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 709 out of 1631 reviews" "
Rating 8 - Good. 388 out of 1631 reviews" "
Rating 6 - Okay. 246 out of 1631 reviews" "
Rating 4 - Poor. 158 out of 1631 reviews" "
Rating 2 - Terrible. 130 out of 1631 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Built in the side of a mountain.
Stayed 4 nights in Feb 2024

10/10 Excellent

Sharon

Stayed 5 nights in Feb 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tech-Challenged Resort
Wi-fi and TV service was terrible. We kept losing our TV signal and the wi-fi was very spotty. Luckily, there is a TON to do outside, but it would have been nice to unwind and relax on the computer or in front of the TV at the end of a long day full of outdoor activities.
Stayed 5 nights in Feb 2024

8/10 Good

MONIQUE A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept property as a whole. Rooms & beds are very comfortable. Loved having a balcony with a door to open for some fresh air. But there are some aspects of the room that I didn’t personally care for & that lacked in functionality. The bathroom is split into 2 areas, which is fine. But the light for the room with the toilet/shower is located awkwardly outside the room, which we found hard to find in the dark. This causes you to wake up your spouse or child. The shower room also does not have an exhaust fan so it turns into a hot, steamy sauna within minutes. Also we found the lighting in the entire room to be very lacking! You literally can’t see much at all & you might as well put your makeup on in the closet with the light off.
Stayed 6 nights in Feb 2024

8/10 Good

Johnathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property overall was nice. The room was a bit dated but I enjoyed it. There were several pool areas that included heated pools and hot tubs. The mountains and trails were amazing. The highlight of my stay was the staff. Everyone was extremely kind and welcoming. My only negative was the wifi. The service was so bad there. I tried connecting to 3 different wifi networks and they were all low quality which is probably why they don’t charge the separate internet fee as listed. The food was good but if you want to eat at the restaurant, make reservations early. Overall, I enjoyed my stay and would recommend it
Stayed 2 nights in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort for families. There are so many pools and different activities to participate in. We will stay here again.
Stayed 4 nights in Feb 2024

6/10 Okay

Doug

Stayed 3 nights in Feb 2024

10/10 Excellent

Sarah

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The Tapitio is beautiful and unique; have been there several times for family get togethers. All rooms are suites so perfect for families. Setting is beautiful and natural with several pools and waterfalls. Staff is great! Breakfast and pool bar service excellent. The only problem is the dining room at night. Understaffed and not enough family friendly options. Would be great to have a more casual dinner option.
Stayed 4 nights in Feb 2024

8/10 Good

Molly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location.
Stayed 4 nights in Feb 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Presidents day weekend stay
The hotel and staff were amazing. Upon check in we were told that there were multiple childerns sports teams staying in the hotel. We were offered an upgrade to a better room for only $30 instead of $100. This would ensure we would be away from the children. This was not the case. There were groups of kids in the parking lot playing soccer all hours of the day and night and trying to follow asleep to bouncing soccer balls during a relaxing vacation is not the easiest. I know the hotel cannot control their guests every action but nothing was done to ensure other guests were not disturbed.
Stayed 3 nights in Feb 2024