8/10 Good
Verified traveller
29 Feb 2024
Liked: Staff & service, room comfort
Nice pools/rooms, cleanliness/maintenance lacking
The pools were lovely but unfortunately some of the loungers were broken and there were a few sections of tiling that were broken or repaired badly. It was easy to cut yourself on the loose tiles. The staff were friendly and helped where they could. We had cockroaches in our room (we think due to housekeepers leaving the door open for too long when cleaning) which really disturbed our stay, however, the housekeeper did help us catch one at 11pm! The room looked nice initially but on further inspection, it was very grubby. Mouldy shower curtain, grubby walls and sticky floors which really need a mop. The door was broken, so a wide gap under this also allowed insects in. They change towels every day and bedding every 2 days which is not eco friendly at all especially since there’s no way (no door hanger etc) to communicate to housekeepers that you do not want these things changed. Hotel reception is on a very steep hill and you have to climb a lot of stairs and walk far to your room/bungalow as the rooms/bungalows are back down the hill on the other side.
Verified traveller
Stayed 6 nights in Feb 2024