6/10 Okay
Warren
Travelled with family
5 Jan 2024
Liked: Staff & service
Short trip
Stayed one night at the garden view pool villa and was quite disappointed with it. Hotel corresponded to me after my booking and acknowledged that I will need a baby cot and will provide it in my room.
Arrived the hotel at 12.30pm and was told that I could not check-in early which was understandable. After 45mins of wait, was told that a room of my booking is available and will need 1hour to get the room ready for my stay. I went for lunch outside and was back at 2.45pm, was told that the room was still not ready. Waited again and at 3.20pm when my wife complained about the previous agreement of one hour were we given a room immediately.
Room looks old and my wife had insects bites on her legs after a night of sleep.
We settled our dinner and breakfast at the hotel. Service was average, food was average as well.
Warren
Stayed 1 night in Dec 2023