6/10 Okay
Rajeev
Travelled with partner
3 Mar 2024
Disliked: Property conditions & facilities
We arrived at this (5*) hotel with a pre booked deluxe double room for a stay of 3 nights. On arrival we were told our room wasn’t ready yet but we could opt to upgrade to a deluxe suite for an additional €85 per night. We accepted the upgrade. The suite was strange in the sense you were greeted by a glass table with 4 chairs (nothing luxurious). As you turned into the room you were in a corridor with 2 doors on the right, the 1st door opened onto a kitchenette with some snacks that were chargeable with the minibar. 4/5 cleanliness 2nd door opened onto the bathroom which was a glass shower, simple sink,WC & a bidet on the opposite wall to the WC. 4/5 cleanliness The corridor then opened onto the bedroom which was an odd pentagon shape. A large bed on one wall, a huge suitcase looking wardrobe with dangerous sharp edges & a short air seat & an air bench at the bottom of the bed We had problems sleeping each night due to a very noisy air con unit. In the morning after using the shower we were facing a safety issue as the water had poured out of the shower, all over the bathroom floor and was now in the corridor. The shower gel dispenser in the shower was broken. The issue were not resolved after being reported each morning. The room had flaking paint. The included breakfast had an extremely poor selection for a 5* hotel, with the hot food being offered being luke warm at best. Additional€85 per night were waived on checkout but our stay there was less than satisfactory for a 5*
Rajeev
Stayed 3 nights in Feb 2024