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"We stayed for over a week for Crankworx and it was a great safe base for our family. Clean basic facilities in family room. The staff are terrific, ve
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Sudima Lake Rotorua places you in the center of Rotorua, within a short 5-minute stroll of Polynesian Spa and Tamaki Maori Village. Highlights at this eco-certified hotel include a restaurant, an indoor swimming pool, and free self parking.
The restaurant, Okareka Restaurant, is open for breakfast, lunch, and dinner. Okareka Bar is the hotel's own bar. 3477 square feet (323 square meters) of event facilities include 4 meeting rooms and conference space. Additionally, you'll find free WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 6:00 AM and 10 AM.
Sights within a 10-minute drive of this 4-star Rotorua hotel include Skyline Rotorua and Redwoods Whakarewarewa Forest.
Sudima Lake Rotorua ratings based on 239 Verified Reviews
Review Summary
3.7
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Sudima Lake Rotorua
Everyone (156)Couples (19)Family (55)
4 out of 5
We stayed for over a week for Crankworx and it was a great safe base for our family. Clean basic facilities in family room. The staff are terrific, very friendly and accommodating, nothing was too much trouble. The heated pool is perfect for post-riding swims. Dinner in the restaurant was delicious, try the kiwi mule cocktail. Easy walking distance to Eat Street, supermarkets and fast food restaurants.
Posted by Erin on 25 Mar. 2024
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Comment from Hotel Management
26 Mar. 2024
by Awatere Douglas
Kia ora Erin,Thank you for your review! We're thrilled to hear that the hotel served as a safe and enjoyable base for your family during Crankworx. We're glad you found our facilities clean and our staff friendly and accommodating. It's great that you enjoyed our heated pool and delicious dinner options, including the Kiwi Mule cocktail. We're happy our convenient location made it easy for you to explore Eat Street and nearby amenities. We look forward to welcoming you back soon!Ngā mihiAwatere DouglasHotel Manager
3 out of 5
Property seems a bit tired apart from reception and public areas. Stains on carpet and bathrooms needing upgraded.
Posted by Joan on 6 Mar. 2024
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Comment from Hotel Management
9 Mar. 2024
by Awatere Douglas
Kia ora Joan, We're sorry to hear about the issues you encountered during your stay. Your comments will be shared with our team as we work to address these concerns. We appreciate your input and hope to have the opportunity to welcome you back in the future for an improved experience.Ngā mihiAwatere DouglasHotel Manager
4 out of 5
Ticks in all boxes. Close to the Polynesian spa, but also hotel has its own pool. Maybe I was just lucky, but it was very quiet and I had a good sleep at night while hotel was full.
Check out the restaurant. While menu seems boring, the food is actually delicious.
Posted by Kate on 3 Feb. 2024
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Comment from Hotel Management
7 Feb. 2024
by Awatere Douglas
Kia ora Kate, Thank you for your review! We're delighted to hear that you had a pleasant stay and enjoyed the amenities, including our proximity to the Polynesian Spa and our pool. We're glad you had a peaceful night's sleep despite the hotel being full. We'll be sure to pass along your compliments to our restaurant team about the delicious food. We appreciate your feedback and hope to welcome you back again soon!Ngā mihiAwatere DouglasHotel Manager
4 out of 5
Staff were very helpful , Nikolai organised a birthday cake for my wife within such a short notice ….life saver !
Posted by Sony on 1 Jan. 2024
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Comment from Hotel Management
4 Jan. 2024
by Awatere Douglas
Kia ora Sony, Thank you for your 4/5 review! We're thrilled to hear that our staff, particularly Micoli, were very helpful. It's great to know that Micoli was able to organize a birthday cake for your wife on short notice, making your experience memorable. We appreciate your feedback and hope to welcome you back for another positive experience in the future!Ngā mihiAwatere DouglasHotel Manager
3 out of 5
Very outdated Bathroom, Breakfast is not the best, you have to pay for good coffee extra. It is Not value for Money at all. I was under impression that this property is 4 star !!! but should be 2.5 or a push for 3 star.
Posted by sabur on 1 Jan. 2024
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Comment from Hotel Management
4 Jan. 2024
by Awatere Douglas
Kia ora Sabur, Thank you for sharing your feedback with us. Your input is valuable to us as we continuously strive to improve our services.We regret that we fell short of your expectations, and we hope to have the opportunity to better serve you in the future. If there's anything specific you would like to discuss or share, please feel free to reach out. Ngā mihiAwatere DouglasHotel Manager
3 out of 5
Unfortunately we had to wait 2.5 hours after check in time for our room to be available. The TV wasn’t working properly and the carpet was still wet.
Posted by Miriam on 25 Nov. 2023
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Comment from Hotel Management
9 Dec. 2023
by Awatere Douglas
Kia ora Miriam, We apologise for the inconvenience you experienced during your stay.The delay in room availability, issues with the TV, and wet carpet are certainly not reflective of our usual standards. We understand how frustrating this must have been, and we're sorry for any disruption it caused to your plans. We'll address these concerns internally to ensure a smoother experience for our guests in the future.We appreciate your feedback and hope you might consider giving us another chance to provide you with a more positive experience on a future visit.Ngā mihiAwatere DouglasHotel Manager
3 out of 5
aircon & kettle broken
Posted by Camilla on 28 Oct. 2023
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Comment from Hotel Management
29 Oct. 2023
by Awatere Douglas
Kia ora Camilla, Thank you for your feedback. We apologise for the inconvenience you experienced with the broken air conditioning and kettle during your stay. Our team takes equipment maintenance seriously, and your feedback is invaluable in helping us identify areas for improvement. We hope you would consider giving us another opportunity to provide you with an enhanced experience on your next visit. Ngā mihiAwatere DouglasHotel Manager
3 out of 5
Only one chair in a double room but otherwise ok
Posted by Brian on 8 Oct. 2023
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Comment from Hotel Management
9 Oct. 2023
by Awatere Douglas
Kia ora Brian, Thank you for your review. Your feedback about the seating arrangement is duly noted, and we will consider this in our future room planning. We appreciate your input and hope to welcome you back for an even better experience in the future.Ngā mihiAwatere DouglasHotel Manager
4 out of 5
Friendly staff and close to town.
The room was clean but need lifts in all buildings for people that have difficulty getting up and down stairs.
Posted by Jan on 3 Oct. 2023
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Comment from Hotel Management
7 Oct. 2023
by Awatere Douglas
Kia ora Jan, Thank you for your feedback, and we hope to welcome you back again soon. Ngā mihiAwatere DouglasHotel Manager
4 out of 5
Very good service at reception
Posted by Barry on 4 Sep. 2023
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Comment from Hotel Management
4 Sep. 2023
by Awatere Douglas
Kia ora Barry, Thank you for your feedback. We hope to have the pleasure of serving you again in the future.Ngā mihiAwatere DouglasHotel Manager
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 3477 square feet (323 square meters) and includes conference space. An indoor pool, tour/ticket assistance, and multilingual staff are also featured at the eco-certified Sudima Lake Rotorua. Free self parking is available. This 4-star Rotorua hotel is smoke free.
247 guestrooms or units
3477 sq ft of conference space
323 sq m of conference space
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Garden
Newspapers in lobby (free)
Television in lobby
Bellhop
Elevator
No smoking on site
Bar or lounge
Dining venue
Family Friendly Amenities
Family property
Number of indoor pools - 1
Free WiFi
Laundry facilities
In-room childcare (surcharge)
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Sudima Lake Rotorua offers 247 air-conditioned accommodations with safes and hair dryers. A pillow menu is available. This Rotorua hotel provides complimentary wireless Internet access. Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
In-room dining (limited hours)
Television
Premium channels
Refrigerator
Electric kettle
Pillow options
Shower
Cribs (free)
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Connecting rooms available
Free tea bags/instant coffee
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10 AM.
Okareka Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Okareka Bar - Onsite bar. Open daily.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted.
Children stay free
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay for free – 2
Debit cards
UnionPay
Staffed front desk
Children stay free - maximum age 12
Property is cleaned with disinfectant
Property confirms they are implementing enhanced cleaning measures
Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property is not currently implementing any guest safety measures
Property does not follow sanitisation practices of any association
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately NZD 35 for adults and NZD 17 for children
Late check-out is available for a fee (subject to availability)
Credit card charges are subject to a surcharge of 2.5 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Sudima
Sudima
Sudima Hotel
Sudima Hotel Lake Rotorua
Sudima Lake Rotorua
Sudima Lake Rotorua Hotel
Sudima Lake Rotorua Hotel
Sudima Lake Rotorua Rotorua
Sudima Lake Rotorua Hotel Rotorua
You should know
Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Awards & Affiliations
Qualmark
National Rating
Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.
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Frequently Asked Questions
Sudima Lake Rotorua offers free cancellation on select room rates. Check out the cancellation policy for more info.
Yep, Sudima Lake Rotorua has a free self car park.
Sudima Lake Rotorua has an indoor pool.
You bet! With amenities like kids' meals and laundry facilities, as well as childcare services and free infant beds in the guestrooms, it's no surprise Sudima Lake Rotorua is a hit with families.
Yeah, buffet breakfast is on offer daily between 6:00 AM and 10 AM.
No, Sudima Lake Rotorua does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.
Check-in begins at 2:00 PM. Check-out time is 11 AM.
No, only service animals are allowed.
There isn't one on site, but Government Gardens Golf is a short 12-minute walk away.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
