2/10 Terrible
BRADLEY
28 Jan 2024
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Upon checking in my card was swiped for a charge less than the hotels.com price that I paid earlier in the month..when questioned I got no answer. Sheets were scuffed and stained and just placed on the mattress. On our last night someone left a tap running in a room on the same level as us. Room 7, and I woke up at 1030pm to a flooded room with half an inch of water that had soaked my computer bag. Managed to track down the nite manager who I helped clean up the wet floors with mops, broom and towels. The next day when I checked out there was no attempt by any of the staff to acknowledge or apologize for what had happened. I was then charged for supplemental food as expected. When I returned to pick up my bags I was then told they had shorted me the bill and i still owed 12, more. One would think that all the inconvenience of a flooded bedroom would have at least warranted some sort credit but nothing was offered. Instead I just received a glazed look and an additional bill. Not surprised this property is for sale !!!!! I will never return.
BRADLEY
Stayed 4 nights in Jan 2024
