2/10 Terrible
Salvatore
26 Feb 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The very first night we had dinner at the Deck Restuarant after we checked in. That night around mid-night I woke up in a lot of pain. I had obviously contracted a stomach infection or food poisoning. I spent the next wo days in bed in pain in with diarrhea. We called the front desk, and the resort did nothing, nor did they have any suggestions. I finally was feeling better so I decided I would extend my trip to experience Belieze. The front desk told me they would look to see if there was a room available this took until 3:00 pm to get a response so I lost another day. I was told there was no rooms available which would have been fine it they just told me that first thing in the morning so I could book accommodations elsewhere. I also tried to speak to a manger several times during that day and was told there was not a manager on site during working hours which I can't comprehend. Finally, when trying to check out I called the front desk for assistance with my luggage, and they did not answer the phone. I called two or three times and let the phone ring for a prolonged period of time. I ended up calling room service who then relayed the message for me and was able to get some help.
Salvatore
Stayed 5 nights in Feb 2024