10/10 Excellent
Matthew
29 Jan 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Quality experience, as expected of its 5-star status.
One complaint: the room was hot (28°C), and since it was wintertime the entire building was set to heat-only.
Smartphone and bedside temperature controls indicating "cool" mode and desired temperature had no effect, and I'm not sure why they exist if they don't work.
I suppose maybe if I wanted to heat the room to 30°C for some unimaginable reason the control might work for that?
To improve the temperature I opened the only window, a small one that opened a crack, and left it open for almost my entire stay. That made the room fall to a low of 23 and average of 26 over three days, which is still pretty warm. Staff provided me with a fan upon request, and I understand that there wasn't anything else they could do. I got the impression that this is just a fundamental issue with their centralized HVAC system or something so either everyone is on A/C or everyone gets heat, and you can't even close the vents in the room.
Other than that everything was great, including room service.
Matthew
Stayed 3 nights in Jan 2024