The only thing good about the hotel was that it was directly on the river.
The rest sucked! We arrived about an hour early to check in…we were fine waiting in the lobby using the wifi while waiting. The guy said that he would inform us when the room was available….well he never did. About 45 minutes in, looked up and I guess his shift ended and he just took off. All the people that came after us, got their rooms before us and didn’t have to wait!
Then when I checked in with some girl, she asked for my credit card, I assumed for the deposit in case you damage anything seeing that I had prepaid everything on Hotels.com. Well, no she proceeded to charge me for the room. When I tolls her I prepaid, she said she didn’t know how to remove it. The person she called over made up a story about different system since they became a Hilton recently and can’t find my booking.
They didn’t correct it until checkout the next morning, where the lady in the morning said that my booking was on the system all along and none of the previous stuff should have happened. She removed the complete charge for me. Here’s the kicker….I got charged 23.68 on my visa for the room being put on my visa and then taken off as the exchange rate from US to Cdn changed! I shouldn’t be out anything, I paid for my room months earlier!! Unreal!
Also hotel old, rooms not pleasant, restaurant staff absolutely horrible…took 30 minutes to get served for breakfast, extremely loud all night with cars screeching.