4/10 Poor
Shanae
Travelled with group
4 Feb 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall the property was beautiful but the surrounding area was ok. The hotel food offered variety and the taste was decent. My hiccup with staying here was the inconsistency in customer service. At check in the host told me no parties in the room and guests had to be in the lobby. But my best friend who checked in later did not receive the same speech that I did. On day 2 the hosts profiled one of my friends and demanded that he show his passport in order to get upstairs to visit with us. I asked me best friend if they received the same speech at check in about guests being in the lobby only and she said no. As a matter of fact our mutual friend who was profiled has already been to our rooms a few times over the 24 hours. So we were confused if the guests policy that I received was even a real thing. Lastly on my last day the hostess at the podium at the restaurant stopped me (only) and asked me my room number and explained the entire ordeal for how breakfast was setup. I was confused be I had already been to breakfast a few times over my 5 day stay. So I sat down and started my breakfast. My best friend meets me and I asked her if the hostess gave her a speech and she said no. She just walked right in like we had been doing all weekend. So I will tell anyone thinking of staying here that if you look like Gabrielle Union and Dawayne Wade, you will receive questionable service. If you look like Boris Kudjoe and Nicole Parker then you will be treated excellently.
Shanae
Stayed 4 nights in Jan 2024