Alex, Front Desk Agent, was AMAZING!!! Very Friendly, Extremely Professional and Intuitively Helpful. Not just with me. But with the guest on the phone when I walked in that was obviously given him some gruff. However, Alex was calm, cool and collective. reassured the former-guest that his refund needs would be expedited. Chatted me up very well and used my name in the end. This, with the next guest too. They broke the mold when they made Alex.